Customer Service Representative

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CONTACT

Address: Kitchener, Canada N*M*B*

Phone: 226-***-****

Email: *******.****@*****.***

SKILLS

• One Call Resolution

• Service Delivery Optimization

• Employee Coaching and Motivation

• Scheduling and Coordinating

• MS Office

• Verbal and Written Communication

• Persuasive Negotiations

PROFESSIONAL SUMMARY

Goal-oriented Customer Service Manager with 8 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and

collaboration for best-in-class service.

WORK HISTORY

Customer Service Manager, 02/2018 to 04/2022

Scholarship Whizz - Abuja, FCT-Nigeria

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.

• Trained and regularly mentored associates on performance- oriented strategies and customer service techniques.

• Worked with the marketing department to launch and manage promotional activities and campaigns.

• Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.

• Followed through with client requests to resolve problems. Customer Service Representative, 05/2012 to 09/2017 Bos Mushroom Nig. Ltd - Abuja, FCT-Nigeria

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

EDUCATION

Graduate Certificate: Project Management, Expected in 12/2022 Conestoga College - Kitchener, ON

Advanced Diploma: Criminology And Security Studies, 06/2012 Babcock University - Nigeria

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BABAJIDE SOLOMON

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