Customer Service Pharmacist

Michael Fuad

**** ********* **, **** ****** FL **128

347-***-**** *******.******@*****.***

PROFESSIOAL EXPERIENCE

Clinical Pharmacist at Halifax Hospital 07/22 -Current

Monitors appropriate information from patient records in the daily practice of pharmacy.

Ensure Drug and doses are appropriate for age or compromised renal or liver function. Vancomycin, Warfarin consultant.

Initiate intervention with nurse and/or physician as necessary.

Documents outcomes of pharmacist intervention.

Communicate drug and formulary information effectively.

Prepare medication orders for inpatients and outpatients appropriately, accurately and within time standard.

Prepare IV, INPB, TPN and specialty admixtures according to standard.

Refill medication carts accurately and within time standard.

Distribute controlled substances, maintain appropriate records and stock levels.

Pharmacy Manager at CVS Health 06/19 – 07/22

Leading a very high volume store (700 Rxs a day, Covid-19 test, Covid-19 vaccine depot store).

Managing 3 staff pharmacists and 9 technicians, engaging the team to meet our patients’ expectations.

Aligning the team to meet all the metrics,

Improving the lives of those we serve by making innovative and high quality health in the community.

Making sure that my team is offering the highest health service to people.

Ensuring that my pharmacy is compliant to Board of Pharmacy regulations all the time.

Always, going the extra-miles to increase public awareness, and education. For example, Vaccines education in order to prevent spread of transmitting diseases.

Publix Pharmacy 01/14 – 06/19

Received, interpreted, and entered written prescriptions; transferred prescriptions from competitor pharmacies; receiving prescriptions over the phone form doctor offices; processed insurance claims and determined plan eligibility; accurately dispensed medications; counseled patients on appropriate medication use; conducted health screenings including lipid and blood glucose testing

Managed the pharmacy inventories, and made the inventory count once a month for all medications on hand to minimize the unnecessary waste.

Offered a premier customer service and satisfaction, followed up with our patients to achieve the highest MTM outcome; counseling patients to obtain a better life style and avoid the unnecessary medications like duplicate therapies under the pharmacist supervision.

Solved the complicated insurance adjudications, and get back to the customer to make sure the highest patient adherence.

Built a trusted patient-pharmacist relationship that helped in increasing the pharmacy sales and patients’ loyalty.

AdventHealthCare System 01/17 – 06/19

Interpreted medication orders; analyzed pharmacokinetic data determine optimal dosing regiments; provided timely responses to drug information questions; prepared IV admixtures using aseptic technique; rounded in daily inter-professional rounds in the intermediate Care unit and gave recommendations on patient’s therapies.

Prepared IV Admixture using aseptic technique; placed ordered from Cardinal; pulled Narcotics from the CII cabinet and dispensed it to the floors; completed unit dose prepacking of products; pulled medications for Pyxis machines refill and delivered them; identified drugs and removed them from stock. Worked on Cerner healthcare system to pull and print patient specific medication.

EDUCATION

CPR certificate- American Heart Association 2019

Registered Pharmacist – Washington D.C Board of Pharmacy 2018

Immunization Delivery Certification- California Pharmacist Associations2019

Internship at Florida Hospital -2019

Bachelor of Pharmacy – Misr University For Science And Technology, Cairo Egypt (09/07 – 05/12)

Bachelor of Science in Biology – Cairo University, Cairo, Egypt (09/03 – 05/07)

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