Service Representative Customer

Professional Summary

Skills

Experience

XAVIER PHILLIPS

**** ***** **., *******, ** 77078 713-***-**** ******@*****.*** Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents. OSHA compliance Material Handling

Truck loading and unloading Forklift and pallet jack use Verbal communication Multitasking

Teamwork Problem-solving

Customer Service Representative 05/2020 to 03/2021 G-Way Trucking – Houston, Tx

Managed inbound and outbound calls to respond to inquiries and resolve concerns. Provided expert service by communicating information to customers and following up on promises.

Communicated with clients over various platforms such as phone, email, web portal and chat.

Recognized and solicited new business in leads.

Fabrication Technician 04/2020 to 11/2020

UltraSaber Lightsabers – Friendswood, Tx

Followed production specifications and technical information create pieces of consistent quality.

Assembled units according to manufacturer specifications, company quality standards, and industry best practices.

Drilled holes and completed the connections within precise tolerances. Tested the final products to assess their function and identify problems such as leaks and pressure issues.

Sales and Marketing Associate 11/2015 to 05/2017

Bitter Sweet Scents Candle Co – Houston, Tx

Managed inbound and outbound calls to respond to inquiries and resolve concerns. Processed orders and coordinated delivery schedules to meet customer needs. Greeted customers, repeated orders back to customers accurately, provided Education

samples, and completed transactions.

Advised customers about estimated delivery date and described service contracts and warranties.

General Laborer 02/2013 to 09/2015

Metal Plate Galvanzing – Houston, Tx

Removed dents or depressions with straightening presses and hammers. Smoothed finishes and edges by removing or filling imperfections and polishing metals. Altered metal pieces by hammering, chipping and grinding them into the needed size and shape.

Reviewed incoming orders for mistakes to maintain accurate inventory levels. Assisted team members and managers with tasks to maintain productivity and meet project milestones.

Material Handler 06/2009 to 01/2012

Walmart Distribution Center – Baytown, Tx

Manages freight flow by moving and loading freight manually and with powered equipment.

Identified, counted, separated, combined and scanned freights (utilizing warehouse management system terminal, scales and scanners).

Maintain records, logs and forms.

Inspected work areas regularly to remove hazards and improve working conditions. Loader and Unloader 06/2005 to 02/2009

Sun Logistics – Houston, Tx

Load, unload, checks and tallies tires to and from carriers [trailer trucks]. Operated order pickers, pallet jacks, and other equipment in the execution of duties and ensures safety guidelines are met in operating the equipment Ensure safety guidelines are met by the proper palletizing, re-palletizing, and restacking of tires.

Sorted, handled, loaded, and unloaded freight using motorized and manual equipment and by hand.

Material Handling: Forklifts Aug 2012

Gary Job Corp. - San Marcos, Tx

High School Diploma: General studies May 2005

M.B Smiley - Houston, Tx

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