Amazon Work Service Representative

Lisa Martinez

**** ******** *** ***** *** • Orlando, FL 32825 • United States

407-***-**** • *************@*****.***

Summary of Qualifications

Over ten years of experience in property management overseeing daily operations, achieving NOI goals, occupancy and collection guidelines.

Proficient in accounting procedures, payroll, analytical processes, business statistics, marketing strategies, collection techniques, and budget appraisals.

Overall a determined goal achiever and team player with a people’s personality, developing creative ideas to maximize results and delivered superior customer service.

Ability to train and oversee the success of staff members.

Professional Experience

Aerotek/Maximus, Orlando, FL

July 2020- March 2021/ Remote Worker Contact Tracer

Handled fair volume of Outbound calls.

Provide tracing support to the FL Dept. of Health and the Center of Disease Control. This includes completing a detailed account of their whereabouts and contacts; noting symptoms and possible exposures; referring for medical care, meals and other supports; and follow up after isolation procedures have been implemented.

Dial America, Orlando, FL

Feb 2020-May 2020 / Call Center Customer Service Representative

Handled large volume of Outbound/Inbound Sales Calls for Sirius XM Radio Station

Community Services, Orlando, FL

Nov 2011 to Present/ Volunteer Independent Services

Offer a unique service to a variety of clientele as a personal assistance. Duties include but not limited to tax preparation, create resumes, typed letters, lite bookkeeping, credit repair, and filing immigration citizenship applications to name a few.

Create fruit baskets and seasonal wreaths.

Volunteer to assist the local community with resources such as utility and rent assistance, health supplies, mortgage modifications and legal aid for low income qualified candidates.

Maker of worship dancing apparel and flags.

Empirian Property Management, Orlando, FL

June 2006- Nov 2011/ Community Property Manager

Overseeing Wingwood Apts., Canterbury Crossings Apts., Branchwood Apts., and Hidden Pines Apts.

Responsible for the administration of all phases of these apartment communities’ operations in accordance with the company's policies and procedures. Ensure an average 100-98% occupancy and collection at all times.

Managed to increased revenue by incrementals of rent and implementation of fees, developed strong marketing outreach solutions, conducted monthly resident activities, achieved high renewal ratios, resolved all resident issues.

Oversee the performance and training of multiple employees.

Conducted site audits at properties in addition to the preparedness of budget appraisals, variance reports, ops reports and many other duties as assigned.

Earned 5 Key Clubs, achieved 2009 Highest Economic District Occupancy, and was Awarded Best Craigslist Ad within district.

Equity Residential, Columbus, OH

June 2003- June 2006/ Residential Property Manager

Overseeing Columbus Region; Meadowood Apts., Highland Apts., and Hidden Acres Apts. under the direction of the Regional Manager.

Specific areas of responsibility include renting apartments, collecting / depositing monies, completing operational daily reports, personnel functions, monitoring market conditions, budget control, advertising and marketing strategies, resolve resident inquiries, and conduct community monthly activities.

Check Land, Columbus, OH

Aug 2001- May 2003/ Store Manager

Overseeing two check cashing stores with a highly paced environment. On call 24 hours a daily.

Kept record of daily balance sheets and other reports, monitored cash flows from tellers and money vaults, ordered cash and supplies. Made daily deposits.

Responsible for training and over-all success of fourteen employees, handled work schedules and payroll.

Handled all collections efforts, bookkeeping, lottery exchange, customer inquiries, payroll advances, tax preparations, deposit slips and other managerial duties.

Education

University of Phoenix, Orlando, FL

Bachelor Degree in Business Management & Human Resources granted March 2016

Monroe Community College, Bronx, NY

Associate Degree in Accounting granted May 1997

Awarded President and Dean List Honors

Skills and Other Activities

MICROSOFT WORKS, MICROSOFT WORD, EXCEL SPREADSHEET, SOCIAL MEDIA/FACEBOOK, OUTLOOK, GOOGLE, HUSHMAIL, MAILCHIMP, YARDI, MARKETING STRATEGIES, AMAZON WORK SPACE, MICROSOFT TEAMS, GENESYS CALL CETER PLATFORM, HEALTHY TOGETHER CRM, PANVIVA also BILINGUAL (SPANISH)

References Furnish Upon Request

Contact this candidate