Reservation Agent Data Entry

KATHLEEN DAHL

*** * ******** ** ****** WI *****

Email · ***************@*****.***

EXPERIENCE

**/**** - *******

UNEMPLOYMENT SECURITY ASSISTANT III, STATE OF WISCONSIN DWD Prep, scan, distribute and validate incoming mail

Research, register and perform maintenance on new and existing employer accounts Process and cancel Power of Attorney requests

Process and route incoming faxes

Research claimant work history

Image conversion files

11/2014 – 11/2016

UNEMPLOYMENT SPECIALIST, STATE OF WISCONSIN DWD

Filed and updated new and existing unemployment claims Provided claimants with the requirements and instructions for filing claims Assisted employers and claimants with determination inquiries 02/2009 – 12/2012

RESERVATION AGENT, GREAT WOLF LODGE RESORTS

Reserved hotel suites for 11 locations

Assisted guests with billing, tourist information & cancellation policy Trained new hires

11/2007 – 10/2008

RECEPTIONIST, OAKHOUSE BAKERY

Front desk reception

Prepared daily bakery orders

Filing, data entry, petty cash

10/1993 – 03/2007

CUSTOMER SERVICE REP, KLEIN-DICKERT

Scheduled appointments Dispatch

Verified insurance coverage Petty Cash

Ordered/received parts Reception

Daily trip scheduling

2

SKILLS

• Able to master new skills quickly

• Strong customer service

• Positive attitude

• Loyal and dependable

• Thorough and accurate on tasks

ACTIVITIES

Volunteered with the Special Olympics, United Way, Meals on Wheels and Partners in Giving REFERENCES

Elizabeth Walli 608-***-****

Terrence Moe 608-***-****

Tamara Hariu 608-***-****

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