Customer Service Data Entry

ADRIANNA ROUNDTREE

602-***-**** ~ ************@*****.***

**** * **** ***. ********, AZ 85353

CUSTOMER SERVICE EXPERIENCE:

MACY’S DEPARTMENT STORE, Phoenix, Arizona 2008 - 2017

SALES CONSULTANT – Women’s Shoes

Promote Brands to Clients

Up Sell Clients

Promote Macys Store Credit

Handling customer issues

RECEIVING ASSOCIATE – Dock Support

Supervised up to (5) five employees for small projects

Managed In and Out Transfers

Trained New Receiving Associates

Utilized Scanner & Printers for Store Initiative Transfers & Return To Vendor Actions

Promoted to Merchandiser

MERCHADISER – Women’s Shoe

Managed Stock Room

Trained New Merchandiser’s

Promoted to Sale Associate

Worked Independently

TSYS – Technical Support/Customer Service 2017 - CURRENT

Service Banks and their merchants that own businesses that require credit processing

Troubleshoot point of sale credit card terminals

Monitor payment processing and errors

Give world class service in a secure way

MERLIN – Chargebacks & Retrievals 2018 - CURRENT

Assist merchants and banks with disputes initiated by cardholders and issuers

Give advice on how to respond and what to provide

Educate merchants on how to follow rules and regulations of credit card brands

Handling supervisor calls as escalations

CERTIFICATES AND EDUCATION:

NATIONAL RETAIL FEDERATION, Phoenix, AZ 2009

National Professional Certification in Customer Service

PHOENIX JOB CORPS, Phoenix, AZ 2007 - 09

Retail Sales Training

Office Administration Training

SCHOOL FOR INTEGRATED ACADEMICS & TECHNOLOGY, Phoenix, AZ 2007 - 08

High School Diploma

SOUTHERN NEW HAMPSHIRE UNIVERSITY 2022

Associate’s degree in Information Technology

SKILLS:

Type 31 WPM

Microsoft Word, Excel and Power Point

Proficient at Data Entry and Ten-Key

Internet Research

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