Sales Associate Customer Service
Resume:
EDWARD W. DERVIN
**** *. **** ****. #*********** Park, KS 66207
E-mail: ************@*****.***
MANAGEMENT SKILLS:*Hiring & Training *Expense Controls *Performance Improvement*Project Management *Operations Management *Team Building
SALES & BUSINESS DEVELOPMENT SKILLS*Account Management *Relationship Builder *Consultative Sales*Inventory Control *Lead Development *Presentations*Inside & Outside Sales *Market Strategies *Contract Negotiations
COMPUTER SKILLS:I am proficient in Microsoft Word, Excel; ability to quickly learn new software applications. I also am knowledgeable of various systems and aptitude to learn quick.
EMPLOYMENT HISTORY:RENEWAL by ANDERSEN - Lenexa,KS
Brand Ambassador(October 2018 - February 2020)Excellent communication skills friendly outgoing polite well spoken independent worker able to solve issues when called apon Engage/educate/and set up appointments with customers at events achieved multiple bonuses and awards including centurion award
HOME DEPOT/LOWES - Overland Park, KS
Customer Service Sales Associate(January 2017 - August 2018 & March 2020 - May 2020)
Greet and qualify recommend and close customers provide fast friendly help train in multiple departments of store, qualified on use of various tools and equipment and one of employees requested to become hazard material qualified
BLUEGREEN VACATIONS – Olathe, KS
Travel Sales Consultant(May 2015 – December 2016)
Ability to source and find potential customers experience working independently flexible to handle multiple different tasks reporting & operations
CONVERGYS/WELLPOINT ANTHEM BLUE CROSS & BLUE SHIELD - Olathe, KS
Licensed Insurance Agent PPACA certified(Seasonal November 2014 - February 2015, invited back in April)
Strong work ethic ability to build client relationships positivity and effective communication skills & technology skills and ability to multi-task with coachability and adaptability
Licensed and certified in 15 states ( most candidates were in 3)Received multiple bonuses and contests while in this position
One of only a handful of employees invited back for alternative opportunity
DIVERSIFIED LABOR SUPPORT LLC - Overland Park, KS
Kansas City Branch Manager Staffing and Recruiting(March 2014 - September 2014)
Start up office in the Kansas City
Strategy and Planning and sign labor clients set up office from ground floor
Problem solving ability to analyze causes and solve problems at both functional and strategic level
Recruit and hire skilled laborers and allocate to contractors
Liaison between Kansas City and home office
BRUSH UP PAINTING & REMODELING - Kansas City, MO
Owner/Operator(February 2013 - February 2014)
Market and perform take pride in residential remodeling construction
Allocate manpower and supervise crews
Negotiate with suppliers regarding cost and delivery of materials
Ensure quality workmanship and completion in a timely manner
Great customer service and client relations (This was a business that I did in my spare time and came in handy between jobs.
H&R BLOCK - Kansas City, MO
Technical Support(Seasonal - August 2012 - January 2013)
Ability to communicate clearly and calmly on telephone.
Effectively demonstrate oral written and interpersonal skills
Ability to interact efficiently with all levels of associates
Single point of contact for all technical support
Multi task through multiple platforms on computer and phone center
Received multiple recognition while in the position
SERVICEMAGIC INC - Lenexa, KS(July 2008 - March 2011)
Senior Sales Consultant(March 2010 - March 2011)
Top 20% in production
Train new sales consultants sales strategies
Sales Consultant(July 2008 - February 2010)Contact service providers via phone(nationwide)discuss value proposition
Implement products advertising options customize advertising packages
Created a cohesive team environment to become most productive in the company
EDUCATION:
UNIVERSITY OF KANSAS - Lawrence, KS
Bachelor of Science Degree in Business Management
PRATT COMMUNITY COLLEGE - Pratt, KS
Football Scholarship
DALE CARNEGIE TRAINING - Overland Park, KS
Sales and Personality Training
COMMUNITY SERVICE and HOBBIES:
Top Fundraiser - Leukemia & Lymphoma Society (Family)Friday
Men's bible study group
Weightlifting, Golf, Taekwando
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