Data Entry Customer Service

PATRICE SIMLEY

**** ***** **** **. *** *, Charlotte, NC 28212 · 304-***-****

*******@*****.***

A hardworking data entry, healthcare and collections specialist looking to work in an organization where proficiency in the use of background applications as well as acute attention to details will be fully utilized.

EXPERIENCE

JUNE 2021 – CURRENT

COLLECTIONS, republic finance

Monitoring accounts to identify overdue payments. Finding and contacting debtors to arrange debt payoffs. Keeping accurate records and reporting on collection activity. Develop effective repayment plans. Perform all administrative duties related to ensuring office efficiency.

AUGUST 2020 – JUNE 2021

INSTRUMENT TECH, atrium health

Mentor employees on instrumentation and equipment training. Provide end-user and client phone support for equipment and instruments. Created automation system design including instrumentation distribution and equipment specification and replaced and installed instrumentation and equipment per manufacturer specifications.

APRIL 2013 – CURRENT

COMMUNITY RESOURCE TRAINER, easter seals upc nc & va, INC

Assist with identifying client’s goals in their daily needs Assist with individuals learning increasing

their skills in all areas of independence Complete required paperwork. Prompt and guide patients

with Autism and down syndrome, providing direct care service and support to individuals with

disabilities in community based employment.

JANUARY 2020 – JUNE 2020

PROVIDER, thompson child care center

Providing and maintaining the highest quality of care of young children. Utilizing in care and TCI

techniques as well as running programs. Assist children and families to achieve their goals

through trauma-informed mental health, family stability, and early childhood services.

APRIL 2019 – OCTOBER 2019

CUSTOMER SERVICE, autism services

Able to lift a minimum of 50 pounds in order to assist individuals with personal care.

AUGUST 2011 – AUGUST 2013

CUSTOMER SERVICE, ticketmaster

Received all inbound customer service calls completed sales and refund transactions Direct

people to the appropriate seating.

JANUARY 2013 – MAY 2013

CUSTOMER SERVICE REP, customer service/data entry

Troubleshot and fix problems with cable equipment, resolved concerns and preventing the need for the customer to call back unnecessarily. Provided first call resolution provided additional products and services

OCTOBER 2011 – JUNE 2012

CUSTOMER SERVICE, tmc

Made outbound calls to customers educating them how to save energy on their electric bill completed sales and processed transactions on customer's energy accounts

EDUCATION

APRIL 2009

CERTIFICATE, mountain state school of massage

MAY 1989

DIPLOMA, valley high school

SKILLS

Data Entry

Healthcare

Customer Service

Collections

Contact this candidate