Service Worker Customer
Resume:
Lidia Jimenez
Resume
Motivated and energetic professional with history of success
in serving guest needs with speed and efficiency. Process accurate payments, bag orders and deliver exceptional support in all interactions. Good multitasking, decision- making and problem-solving skills.
Knowledgeable food service worker with strong background as establishments. Highly organized and efficient in managing all customer needs. Committed to maximizing satisfaction and promoting loyalty with top-notch service. Talented cashier with five years of experience in food service. Skilled at taking orders, handling special requests, customer service, and cleaning the lobby. Stay calm and focused when managing multiple tasks and communicating with customers. Customer-centered professional successful at interacting with guests and co-workers in pleasant, courteous manner. Efficient at handling multiple tasks simultaneously in fast-paced environment. Friendly and reliable and offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi- tasking aptitude. Punctual and honest with solid background in slow or high-volume environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Focused with strong understanding of retail operations. Offering extensive experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Contact
Address
Long Beach, CA, 90804
Phone
Work History
Waitress
Roman Servers, Los Angeles, CA
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff. 2012-06 -
2015-07
**************@*****.***
Skills
Food assembly
Quality control
Safe food handling
Menu item familiarity
Goal
development Excellent
Order fulfillment
Excellent
Payment
verification Excellent
Cleaning and
sanitizing Excellent
Conflict
resolution Excellent
Prompt table
clearance Excellent
Dish preparation
Excellent
Dining customer
service Excellent
Addressed any concerns or complaints quickly to
promote customer happiness and escalated more
advanced issues to management for resolution.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Cleaned dishes with detergent, rinsing and sanitizing. Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin
dispensers.
Cashier
McDonald's, Los Angeles, CA
Maintained high productivity by efficiently processing cash, credit, debit and payments for customers.
Prepared drinks, ice cream and other special items to complete prepared food orders.
Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
Backed up front counter employees to maximize guest satisfaction with speedy service.
Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Proactively checked headsets and replaced batteries prior to rush periods to maintain readiness.
Kept drive-thru station well-stocked and organized to meet all customer needs.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
Capitalized on slow periods to restock supplies, clean 2014-08 -
2021-05
counters and remove trash.
Took orders, prepared foods and processed payments in full-service establishment.
Worked with food service team members to handle every customer need and build brand loyalty.
Verified orders and bagged items for easy transport. Accepted payments and made change to process
transactions.
Washed and sanitized dishes after every use to protect customers.
Cashier/Food Service Worker
Six Flags Magic Mountain, Santa Clarita, CA
Monitored self-checkout systems and provided help in resolving complex problems.
Maintained current knowledge of store promotions and highlighted sales to customers.
Learned duties for various positions and provided backup at key times.
Used POS system to enter orders, process payments and issue receipts.
Performed cash, card and check transactions to complete customer purchases.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects. Operated cash register to record transactions accurately and efficiently.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Learned new skills and applied to daily tasks to improve efficiency and productivity.
Delivered services to customer locations within specific timeframes.
Developed and maintained courteous and effective
working relationships.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Worked with customers to understand needs and provide excellent service.
2019-12 -
2020-03
Education
High School Diploma
Abram Friedman Occupational Center - Los Angeles, CA
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