Mechanical Engineer auto mechanical and electrical

*************@*****.***

PROFESSIONAL SUMMARY

Creative and passionate Auto Mechanical Engineer, over 15+ years of International experience across the Middle East

region in Car maintenance repairs and related customer’s services.

Excellent experiences in CRM program and auto line system. Have a negotiation skills and presentation skills

to large or diverse audience. Very good experience in analytical thinking and prepare daily/weekly reports.

Over 4 years working internationally “UAE, Lebanon and USA”

Key Skills:

e Expertise in handling the customer complaints, strong analytical skills and strategic thinking, also ability to work

independently and within a collaborative team.

Ability to manage relationships with both internal and external customers.

Understanding and solving technical problems

Software System: CRM and auto line system

Computer skills: Microsoft Word, Microsoft PowerPoint, Microsoft Excel.

PROFESSIONAL EXPERIENCE

Security Guard, Securitas Mountain View, CA 94040 Aug 2016 - Present

e Security guard in Securitas, is a security services, monitoring, consulting and investigation group, based in

Stockholm, Sweden. The group has approximately 300,000 employees in over 60 countries worldwide.

Allied Universal Private Security- Security Guard Mar 2020- Present

Sale & Marketing/Parts- Inventory and Driving, Mitsubishi Motors Dealer- Hayward, CA 94541 Dec 2017- Mar 2020

Supervisor, Plastikon — Assembler & Inventory Hayward, CA 94541 Dec 2015 - Aug 2016

Technical Supervisor Car, Al Nabooda Automobiles (Porsche) Dubai, UAE Jan 2014 - Feb 2013

Technical Service & Sales PDI Advisor, Al Tayer Motors (Ferrari and Maserati) Dubai, UAE Jul 2009 — Oct 2013

e Examine the quality of the workmanship to ensure that it conform to the “Fix it right First time” approach so as to

enhance the confidence of the customers in the workshop and maintain continuity of customer loyalty.

e Keep abreast of the new technological development/invention in the automobile industry in general or any new

technological advancement in the franchise handled by the company in particular to incorporate them in

workshop quality system to improve efficiency/quality.

e Support the technicians in handling the customer complaints; advise them on better option for carrying out repair

using advance technical information so as to improve quality of complaints resolution and win customer

satisfaction.

e Identify the product defect, prepares product concern summary and raises the product defect report for the

principal’s perusal and follow up with them to ensure rectification of such defects in future production. /model

Contact this candidate