NATALIA

LOPEZ

adrygr@r.postjobfree.com

602-***-****

Phoenix, AZ 85035

Qualified Customer Service Representative and eligibility specialist with over 7 years of experience, responding and resolving customer inquiries. Specialize in facilitating customer satisfaction by communicating fluently.

Experienced in data entry.

PROFESSIONAL SUMMARY

Verra Mobility - Event Processor

08/2021 - Current

Analyzing short videos of violations and sending to Police Department when processed for LA, Culver City,

Pennsylvania, Australia, etc.

Nomination violations expert.

Searching in California DMV for information.

Conduent State Healthcare - Customer Service

Representative

10/2019 - 04/2021

Answering incoming customer calls regarding medical, nutritional and cash assistance questions and general client concerns. Conduent works with AHCCCS and DES-SNAP

(Supplemental Nutrition Assistance Program), TANF

(Temporary Assistance for Needy Families), and Medicaid. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.

Department Of Economic Security - Eligibility Specialist 11/2018 - 04/2019

Assisting customers with medical, nutritional and cash benefits. Completing interviews in need of benefits. Approving or denying benefits for customers.

WORK HISTORY

Ability to multi-task,

prioritizing and manage time

effectively.

Bilingual (fluent in Spanish

and English language)

Skilled in gathering

information while providing

excellent customer service to

clients seeking benefits

offered by the division.

Knowledge of computers

including Microsoft Outlook,

internet and email, task

management and MS Office

Software, such as Word, Excel

and PowerPoint.

Experienced in date entry.

Ability to type, read and

interpret policy.

SKILLS

Apollo College

Peoria, AZ • 05/2004

Dental: Dental Assisting

EDUCATION

Conduent State Healthcare - Customer Service

Representative

08/2015 - 11/2018

Answering incoming customer calls regarding medical, nutritional and cash assistance questions and general client concerns. Conduent works with AHCCCS and DES-SNAP

(Supplemental Nutrition Assistance Program), TANF

(Temporary Assistance for Needy Families), and Medicaid. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.

Contact this candidate