TINA M CURLISS

**** **** *** ****** ********* Vero Beach, FL 32968

419-***-****

adryg9@r.postjobfree.com

EXPERIENCE

OCTOBER 1991 – SEPTEMBER 2010

BRANCH EXECUTIVE MANAGER, CITIFINANCIAL, INC.

Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans. Explain to customers the different types of loans and credit options that are available, as well as insurance and terms of those services.

Review loan agreement to ensure that they are complete and accurate according to policy. Handle customer complaints and take appropriate action to resolve them. Negotiate payment arrangements with customers who have delinquent accounts. Supervise other clerical staff and provide training and orientation to new staff. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors, or problems. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

EDUCATION

JUNE 1984

BEDFORD SENIOR HIGH SCHOOL

Majored in Business

SKILLS

Customer and Personal Service

Service Orientation

Active Learning

Sales and Marketing

Administration and Management

Time Management

References upon request