Network Specialist Customer Service

Ramon A. Pedraza

949-***-**** ***********@***.***

SKILLS & RELATED COURSEWORK

Computer: SPSS and Microsoft Office (Excel, Access, Outlook, Powerpoint) Language: Fluent in Spanish both written and oral Information technology, Integrating Marketing Communications, Microeconomic Analysis, Strategic Retail & Internet Marketing, Con- sumer and Economic Research Methods

FINANCIAL PROFESSIONAL, MASS MUTUAL -2021

Performed financial regressions for private clients and businesses. Professionally present the relevant documents, plans, and reports. Provide expert guidance and innovative solu- tions to help meet a client’s financial goals and objectives at every stage of life. In collabo- ration with network specialist to help Identify financial security needs and develop solu- tions using a world-class insurance and investment products. My profession as a financial advisor requires a significant knowledge and experience in secretarial and clerical duties. On a daily basis I use my skills in communication, organization, research, scheduling and office support. These include answering phones, speaking with clients, assisting an em- ployer, clerical work (including maintaining records and entering data), or a variety of oth- er tasks. Experience having used the following skills FV Function, PMT function returns. Including ask automation using macros and VBA. Creating dynamic reports with PivotTa- bles. Building formulas. Cell formatting. Managing large datasets with functions: IF, SUM, INDEX, MATCH, VLOOKUP. Task automation. Manipulate date, time, text, and arrays. Build- ing charts and graphs.

PAYROL CLERK, SETSCHEDULE, IRVINE -2020-2021

Maintained payroll information by collating, calculating and entering data. Developed field sales action plans to facilitate the implementation of regional sales programs between agents and prospects. Prepared reports that include summaries of earnings, tax deduc- tions, leave, compassionate leave and non-taxable wages. Resolved payroll discrepancies and answering any employee payroll queries.

HOME THEATER SALES CONSULTANT, BEST BUY — 2018-2020 Demonstrated excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops). Supports sales strate- gies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals. Delivered unique customer value by developing strong relationships with customers. Established sales objectives by projecting expected sales volume and forecasted sales quotas for territories in region TELLER, US BANK, LAKE FOREST — 2017

Managed a cash drawer, processed deposits, withdrawals, check cashing and other Bank transactions, including night depository and ATM. Identified opportunities to cross-sell bank products and services and generating referrals to appropriate account managers. Responsible for individual work station. Implemented assigned responsibilities from branch leadership in outlet area to engage customers using selling skills to build complete solutions while maintaining a balance of high velocity and high service. INSIDE SALES REPRESENTATIVE, VERCY TAX -2015-2017

Effectively on boarded clients to provide adequate solutions all while selling quality ser- vices. Followed up on professional pipeline utilizing RsLogix 500 software, outbound dial- ing, SMS, and Email. Provided solutions for customers by selling quality services. Office environment utilized the Go-Getter Mindset and ability to relate to clients o n the phone in addition to working successfully independently.

PROFILE

Dynamic motivated bilingual professional with sales/distribution, accounting/audit, and customer service utilizing sales experience, organizational and problem solving skills. Mi- crosoft office and Excel skills. Motivated to maintain customer satisfaction and contribute to company success and growth.

BA Business Economics Degree, Cal State Fullerton, Fullerton CA, 2021 AA Business Administration Degree, Saddleback College, Mission Viejo CA, 2018 References

Jorge Veliz General Manager Best Buy - 949-***-**** Felice Diercks Mass Mutual Manager - 908-***-****