Case Manager School Nurse

Veronica W. Banks RN, BSN

**** ****** **** **. *******, Michigan 48207

Telephone-313-***-****

Cell-313-***-****

***************@*****.***

Objective

To provide your organization with the skills that will promote coordination of care, quality

care, education, and positive outcomes for customers and significant others by providing

telephonic Case Management and Utilization Review.

PROFESSIONAL PROFILE

Ability to manage and coordinate health care that provides and promotes cost effective, efficient outcomes in the community and the acute care setting.

Organized, highly motivated, and detail-directed problem solver,

Proven skills in Home Care, acute inpatient, community mental health, and Case Management

Experienced Educational Instructor

Professional Pharmaceutic Marking and Sales represenative

Certifications

ACLS Certification

BLS Instructor

CPI certified

Train The Trainer Certification

Certified Medical-Legal Consultant

Interqual Trained

Oral Presentations Training-DuPont Pharmaceuticals

Case Management Continuing Education

Pain Management Certification

Dealing with the Difficult Patient-Certification

Educational CEUs as an LPN Instructor at Dorsey Schools

RELEVANT EXPERIENCE AND ACCOMPLISHMENTS

Manager, Insurance Company, of Clinical Case Management Staff

Case Manager Home Care

Case Management-Adult Out Patient-Community Mental Health

Clinical Psychiatric Nurse Child and Adolescent, and Adult Psychiatry

Hospice Triage Clinical Professional Nurse

Acute In-Patient Medical-Surgical Care

LPN Instructor Dorsey Schools

School Nurse for DPS and Western Wayne Schools

Infection Control and RN in Vaccine Clinic

Formulated, and implemented a successful hospital wide Performance Improvement Program

Veronica W. Banks

Resume

EMPLOYMENT

Infection Control and RN in Covid Vaccine Clinic

Elite Medical -DPS and Western Wayne Michigan School Nurse, Special Needs Students and General H.S students-2006-2020

Dorsey Schools-2018-2020-LPN Instructor

Manager- Ameriheath Caratas 2015-2015

Management of Clinical Staff Case Management Staff. Facilitation of care for demonstration project of Medicare/Medicaid Members.

Independent Contractor-Community Mental Health – -2008-2014

Facilitated coordination of health care for consumers in homes and residential community placements. Provided Case Management to clients to assist in promoting quality health care.

Independent Contractor –Case Manager Home Care-2005-2013

Clinical assessment, facilitation, and education of clients/patients in the home setting,

Triage/Case Manager-Hospice of Michigan- 2007-2008

Consultation with Hospice clients’ staff and Physicians. Pain management of patients. Education of family members and caregivers in care of clients. Scheduling of field staff according to priority of clients’ needs.

Clinical Psychiatric Nurse-Circle of Life Psychiatric Hospital -2005-2007

Supervision and care of adult and Child and Adolescent psychiatric clients

Assessment and implementation of HIPPA, JACHO and other regulatory guidelines

Participation with Interdisciplinary team members to coordinate care of clients in the community post discharge

Supervisor Post Anesthesia Care Unit (Recovery Room) Southeast Michigan

Surgical Hospital 2002-2004

Coordinated and implemented appropriate policies and procedures for the PACU

Supervised and educated staff members

Identified, monitored and facilitated quality improvement measures according to JACHO, State, and other regulatory agencies’ guidelines.

Monitored Compliance to HIPPA Guide lines.

Monitored and participated in JACHO quality improvement indicators with successful outcomes

Provided direct patient care

Emergency Room Nurse St. John’s Detroit Riverview Hospital 11-200*-*-****

Provided emergency and trauma care for patients with acute and chronic psychiatric, cardiopulmonary, cardiovascular, and autoimmune conditions

Adhered to JACHO and Regulatory Standards of care for ED treatment

Education of staff members in the implementation of successful hospital wide Quality Improvement Programs., for Medical Surgical and Mental Health

Provided upon hire corrective action plans needed for required agencies

Veronica W. Banks

Resume

Director of Quality Improvement and Utilization Review, Greater Detroit Hospital

1997- 1999

Facilitation of appropriated utilization of services based on severity of illness to promote cost effective and efficient care

Implementation of Risk management regulations for employees, visitors, clients/patients.

Unit Manager Child and Adolescent Mental Health Aurora Hospital for Children

1994-1997

Served as Infectious Disease Surveillance Officer

Served on Safety Committee

Management, training, and supervision of staff

Facilitated successful JACHO survey

Case Manager –Macomb Community Mental Agency-Contract Nurse

1997-1998

Case management of clients in the community

Clinical Assessments and education of clients and significant others

Facilitation of care through various community resources

Professional Marketing and Sales and Marketing Representative DuPont

Pharmaceuticals

91-94

Successfully marketed and sold pharmaceuticals in 3 northern counties

Coordinated and provided educational programs for health care professionals

Provided leadership as Product Manager for neurological and

Cardiovascular medications

Program Supervisor ACT Program New Center Community Mental Health Center

1989-1991

Management, supervision and continuous quality improvement for Community Outreach program

Facilitated coordination of Case Management Health Care Services

Education of staff, clients, and significant others

Facilitated 24 hour crisis interventions

Unit Manager – Neurology Unit Lafayette Clinic, Detroit, Michigan

Associate Director of Nurses –Lafayette Clinic-1978-1981

Management and supervision of inpatient Neurology Unit

Management of 250 bed acute psychiatric hospital

Facilitation of implementation of adherence to Regulatory Standards and guidelines

Infectious Disease surveillance Nurse

Veronica W. Banks

Resume

AWARDS, AFFILIATIONS, AND HOBBIES

Chi Eta Phi Sorority

Key Note Speaker University of Michigan

Louis Lord Service Award

Previous BLS Instructor –American Heart Association

BLS Certified

Previous ACLS certified

Volunteer Community Education-Chi Eta Phi Sorority

Member of American Association of Peri-Anesthesia Nurses

Award of Excellence DuPont Pharmaceuticals

Calvary Baptist Church-Scholarship Ministry Chairperson

Member of Manchester’s Who’s Who

Past Member of Board of Directors for The Rosa Parks Memorial Gardens Museum

Ordained Chaplain

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