Administrative Assistant Service Representative

KRISTI MICKELL

***** **** ******* ****** * Maricopa, AZ 85138 * 217-***-**** « ******.*******@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional, able to provide administrative support and function as the primary interface

between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing

priorities and ensuring patient confidentiality.

= Academic Honors Recognition / High Honor Roll.

= Experienced with Microsoft Word.

= Typing Speed: 35 words per minute.

KEY QUALIFICATIONS

Medical Administrative Assistant » Medical Terminology * Patient Processing « Release of Information

Introduction to ICD-10-CM Coding » HIPAA Compliance * Anatomy & Physiology

Medical Billing * Medical Records Management « Patient Registration

Electronic Health Records (EHR) « Electronic Medical Records (EMR) * Greenway

Medical Laws & Ethics « Pathophysiology for Medical Office * MS Office / MS Word

Computer Information Systems * Medical Transcription « Office Accounting « Principles of Management

CERTIFICATION

Pursuing Certified Medical Administrative Assistant (CMAA)

EDUCATION

Ultimate Medical Academy

» Health Sciences — Medical Administrative Assistant / Associate of Science Degree, 2016

> Diploma — Medical Administrative Assistant, 2016

PROFESSIONAL EXPERIENCE

Ontrac Maricopa, AZ 07/2019 — Present

Customer Service Representative

= Handle inbound and outbound calls for emails, tracking packages and shipment updates.

= Schedule parcel pickups and respond to general information inquiries

= Trace packages through GPS internal verification systems

= Assist with lost or late packages and making sure driver follows instruction of customers

CVS Health Chandler, AZ 05/2016 — 12/2019

Customer Service Representative

= Access the Medicare and Medicaid system to help members with insurance benefits and notate the accounts.

= Review insurance plans with patients and answer questions regarding deductibles, medications, and refills.

= Look up medication prices for patients.

= Research issues including patient eligibility and insurance; maintain confidentiality of all patient information.

Subway, Inc. Gilbert, AZ 02/2012 — 09/2016

Store Manager

= Assisted with monthly inventory control and weekly stock ordering.

= Increased customer confidence and loyalty by providing fast service, friendly atmosphere, and successfully

resolving customer concerns.

= Prepared employee schedules and delegated tasks.

Subway, Inc. Rantoul, IL 04/2007 — 07/2011

Shift Manager

= Correctly received orders, processed payments and responded appropriately to guest concerns.

"Cooked and packaged batches of food.

= Ensured employees-maintained sanitation, health, and safety standards in work areas; trained employees.

Charles Industries Rantoul, IL 02/2005 — 04/2006

Production Associate

= Met production goals and objectives to maintain schedule and operating efficiencies.

= Ensured work environment was maintained clean, safe, and organized.

= Communicated effectively with coworkers and management.

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