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Customer Service Support

Location:
Beaver, PA
Posted:
July 31, 2022

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Resume:

Juliann Jurich

**** ******* ****** **** ********, PA 15052

724-***-**** (cell)

adryeg@r.postjobfree.com

EDUCATION:

Pittsburgh Technical Institute

●Associates Degree in Science, July 2007 – October 2009

●Major in Surgical Technology

●Surgical Technology – internship at Allegheny General Hospital April – October 2009

Community College of Beaver County

●Certification in Multi-Skilled Nursing, September 2005- September 2006

●Nursing Aid – internship at Friendship Ridge December 2005

●Phlebotomy – internship at Ellwood City Hospital May 2006

●EKG Tech

Beaver Area Senior High School, June 2003

●Graduated

PROFESSIONAL EXPERIENCE:

Visionet Systems Inc.

Moon, PA (February 2021- May 2022) Remote

Customer Service for NewRez refinancing

●Answer and direct 40+ calls daily, with goals of assisting customers with adjusting their closings, getting in contact with loan processors, and making sure all their conditions have been met.

●Helped other employees with questions about different projects and what format to use when working on them.

●Was able to learn new projects when needed and complete them in a timely manner.

●Answer customer support calls and assist customers with any issues and concerns they may have at that time.

Grabski Family Chiropractic

Industry, PA (July 2019 - Present)

Receptionist

●Welcoming patients into the office and handling patient flow

●Answers phone calls from patients and assists them in their needs

●Schedule appointments and collecting payments from patients

●Filing patient records

Eaton Corporation

Vanport, PA (October 2018 - April 2019)

Assembler

●Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

●Keeps equipment operational by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs.

●Assembles components by examining connections for correct fit; fastening parts and subassemblies.

Beaver Area School District Dutch Ridge Elementary, Beaver, PA (August 2017- August 2018)

Life Skills Teaching Assistant

●Supervise students activities

●Assist the teacher by giving lessons for students

●Prepare materials for teaching

●Monitor the safety of students when out on a Community Based Instruction

Just Like Home Daycare and Preschool, Vanport, PA (October 2016 - August 2017)

Infant/Toddler Teacher

●Supervise and monitor the safety and care of children

●Prepare meals and organize mealtimes and snacks

●Organize activities or implement a curriculum that allow children to learn and explore interests

●Develop schedules and routines to ensure children have enough physical activity, rest, and playtime

Glade Run Lutheran Services, Zelienople, PA (January 2011- December 2016)

MHW III

●Manage and develop coaching plans for professional criticism and growth of staff

●Coordinate daily activities and groups for clients while managing unit stabilization

●Perform physical intervention on clients to maintain safety

●Maintain trainings and certifications as per state and agency requirements

●Help clients learn daily living skills, social skills, and educational skills

Children’s Hospital, Pittsburgh, PA (February 2010 - January 2011)

Surgical Instrumentation Technician

●Valuable member of surgical instrument decontamination team

●Familiar with proper cleaning of Surgical Instrumentation

●Knowledgeable about surgical instrument baskets

●Delivered Instrumentation to surgeons

SKILLS/QUALIFICATIONS:

●Excellent initiative and problem solving skills

●Working knowledge of Microsoft Programs including Excel, Word, and PowerPoint.

●Leadership ability

●Time Management Skills

●Ability to work independently and stay on task

●Organized



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