Data Entry Customer Service

KIMBERLY WESTMORELAND

Tucson, Az. 520-***-****

*********@*******.***

Focused professional with 20+ years of lolexperience and a proven knowledge of scheduling, data entry and customer service. I am aiming to leverage my skills to successfully fill the Customer Service Representative role at your company.

EXPERIENCE

CUSTOMER RELATIONS ASSOCIATE, Community Loan Servicing 10/21 - 5/22

Working effectively in a fast-paced call center with strong written and verbal communications skills, detailed oriented.

Manage multiple screens and tasks, prioritize workflow with strong independent decision-making capabilities.

Strong skills in Microsoft office, Word, Excel, Outlook, Zoom, Skype and Teams. Processing customer payments.

Customer Service skills to address customer needs and foster a positive experience, active listening empathy, problem-solving and communication and reading both verbal and nonverbal cues.

With patience to keep the conversation on track, remain personable and provide a positive experience. Helping customers with technical issues with online accounts to effectively solve issues with logging in or creating new online accounts.

Faxing, e-faxing, emailing or mailing document requests. Listening to customer questions or concerns and providing answers or responses. Input complaints or escalate to supervisors.

Record details of customers' contacts and actions taken. Review customer accounts and make changes if necessary.

DRIVER/ LEAD RESERVATIONIST, A&K Transportation (Handicar) 2/06 - 3/20 Promoted to office 9/13

Inspect vans are properly equipped and function for patients' safety.

Assured patients are arriving promptly and safely to all doctors' appointments per schedule.

Making reservations via phone calls or email and confirmation emails.

New client files, sending and receiving emails. Collecting payments.

Checking Insurance eligibility, data entry, HIPPA training.

Helping new employees with driver training online setup. Resolving customer issues.

SKILLS & ABILITIES

Customer service

Communication

Team oriented

Time management

Microsoft office, word, PowerPoint, Excel, Outlook, Teams, Skype, Teams, Zoom.

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