Project Manager Customer Support

Wendy Patino

adrydj@r.postjobfree.com ***–***–**** **07 Northridge Dr. Tyler, Texas 75702

Professional Summary

Precise, results-driven Professional with progressive achievements in the areas of project management, sales management, and customer support. Seeking to capitalize on customer care, interpersonal effectiveness, and communication skills into a full-time management.

CAREER HIGHLIGHTS & KEY OFFERINGS

Hands-on professional who continually adopts innovative investigative strategies and a customer-centric mindset to achieve company objectives and comply with state regulations.

Track record of success resolving problems, ensuring compliance, anticipating operational needs, achieving customer objectives, guaranteeing accuracy of responses, motivating talent and building morale.

Committed to establishing a comprehensive work environment in each role that encourages a positive customer experience and promotes the realization of targets.

Outstanding leader and communicator with the ability to forge relationships with business partners, staff members, and loyal customers.

EDUCATION & PROFESSIONAL DEVELOPMENT

High school diploma – Upland High School - 1996

PROFESSIONAL EXPERIENCE

Stonewater Roofing – Tyler, TX 2019-Present

Project Manager (2019-Present)

Progressed from Assistant Project Manager to Project Manager maintaining accountability for job fulfilment, from contract to completion.

Monitors and remedies all potential job delays

Displays outstanding communication skills while interfacing with both Spanish and English-speaking employees and contractors

Develops and initiates presentations for managers meetings

Edible Arrangements – Tyler, TX 2012 - 2019

Manager (2012-2019)

Remedied a formerly declining location into a profitable enterprise, threw store management and employee development.

Identified and tracked trends to elevate efficiencies

Established and implemented cost saving procedures

S.C.R.M.A. – Upland, CA 2003 - 2012

New Accounts Manager (2003-2012)

Developed from Filing Clerk to New Accounts Manager implementing superior organization and communication skills with attention to detail.

Composed outgoing communication with customers

Produced reports and tracking of new cases for upper management

Alejandra De California – Ontario, CA 1996 - 2001

Assistant Manager (1996-2003)

Accrued and established managing skills supervising a ten-employee team.

Grew and maintained an 85% achievement rate for team sales

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