Center Representative Call

Angilla Crowell

Platte City, MO *****

*********@******.***

+1-816-***-****

Work Experience

Call Center Representative

Charter Communications Inc - Kansas City, MO

April 2021 to June 2022

Take inbound and outbound calls. Schedule technician appointments. Put in payments emailed receipts. Called outstanding account status for reminder as payment time. Answered questions, made account changes as requested. Documented each call. Meet goals for sales as well. Call Center Representative

Centrinex Call Center - Lenexa, KS

September 2020 to January 2022

Take inbound and outbound calls from/to customers to approve loans. Verify banking information, and verify customer identity and get information needed to process loan. Document what has been done during call in EPIC.

Front Office and Orthodontic Assistant

Loren H. Crist D..D.S. Orthodontics

June 2004 to November 2014

Education

Nursing

Penn Valley Community College - Penn, PA

2000 to 2003

Diploma

III High School

1996 to 2000

Skills

• Customer service

• Medical Scheduling

• Call center agent (4 years)

• Epic

• Medical Records

• Medical Billing

• Insurance Verification

• Office Administration

• Medical Office Experience

• Cold Calling

• Medical Terminology

• Phone Etiquette

• QuickBooks

• EMR Systems

• Patient Care

• Microsoft Outlook

• Communication skills

• Microsoft Excel

• Microsoft Powerpoint

• Microsoft Office

• Microsoft Word

• HIPAA

• Hospital Experience

• Clerical Experience

Contact this candidate