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Computer Instructor Customer Service

Washington, DC
July 31, 2022

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Washington D.C. 202-***-****


Experienced technology and multimedia support specialist with excellent customer service and communication skills. TECHNICAL SKILLS

CompTIA A+, CompTIA Security+, CompTIA Network+, University of District of Columbia, 2017 Operating Systems: MAC OS, Microsoft Windows

Ticketing Systems: SpiceWorks, Remedy

Software Programs: Active Directory, Adobe Acrobat, Dreamweaver, Flash, Photoshop and Illustrator, Anti-virus, Fetch FTP, Imposition, Internet Explorer (TCP/IP), Microsoft Office 365, Pagemaker, Placeware, VoIP, QuarkXPress, Remote Access, Remote Desktop, SharePoint, Suitcase, SMS, LAN, WAN, WLAN, TI/T3, Ethernet EDUCATION

CompTIA Information Technology Fundamentals, University of District of Columbia, 2016 Entrepreneur Training Program, Santa Barbara Community College, 2005 MS Live Meeting (Placeware) Software Training, HomeSite, 2003 Certificate, Multimedia Web Design Institute, George Washington University, 2000 Certificate, Adobe Photoshop & Illustrator, Maryland Arts College, 1994 PROFESSIONAL EXPERIENCE

AV Stagehand/AV Technician Subcontractor

Freelance & Various Contractors: Local 22 AV Seals AV Media ALL Stage 2022 - Present


Corporate Audio Visual

Corporate Scenic Construction


Freelance Multimedia Specialist

E-Code Multimedia, Washington D.C. 2003 - Present

Provide strategic graphic design and technology consultation

Manage and design advertising, website and content assets to ensure a consistent look for brands (i.e., PowerPoint presentations, websites, ads, brochures, etc.)

Work collaboratively with webmasters, programmers and designers to ensure design integrates seamlessly

Manage and implement website content and functionality (i.e., animations, text, forms, images) Product Education Administrator

Kelly Staffing Services, Washington D.C. 2003 - 2004

Provided technical and administrative support via PlaceWare for Fannie Mae’s Product Education Department

Interfaced with internal and external Fannie Mae customers, lenders and stakeholders via telephone support Utilized Microsoft Office Suite programs to manage Department financial reporting, events and executive team scheduling

Designed and executed multimedia, including website content, logo/show signage artwork, promotional materials, PowerPoint presentations, etc.

Edited and finalized department memos, briefs and PowerPoint presentations Multimedia Computer Instructor

Department of Parks and Recreation, Washington D.C. 2000 - 2002

Prepared and facilitated daily computer exercises and training for DC inner-city youth (ages 3-17)

Software training programs included: Adobe Photoshop, Illustrator, Dreamweaver, Flash, Soundforge ACID, Microsoft Office, NotePad (Raw HTML) and educational CD-ROMs Electronic Prepress Operator 1997 - 2000

Retouched, output and QA digital one to six color separations

Created proofs using 3M Matchprint technology in fast-paced environment

AGFA imagesetter and MAC/IBM troubleshooting

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