ERIC D. BALLENGER
Washington D.C. adrycv@r.postjobfree.com 202-***-****
PROFILE
Experienced technology and multimedia support specialist with excellent customer service and communication skills. TECHNICAL SKILLS
CompTIA A+, CompTIA Security+, CompTIA Network+, University of District of Columbia, 2017 Operating Systems: MAC OS, Microsoft Windows
Ticketing Systems: SpiceWorks, Remedy
Software Programs: Active Directory, Adobe Acrobat, Dreamweaver, Flash, Photoshop and Illustrator, Anti-virus, Fetch FTP, Imposition, Internet Explorer (TCP/IP), Microsoft Office 365, Pagemaker, Placeware, VoIP, QuarkXPress, Remote Access, Remote Desktop, SharePoint, Suitcase, SMS, LAN, WAN, WLAN, TI/T3, Ethernet EDUCATION
CompTIA Information Technology Fundamentals, University of District of Columbia, 2016 Entrepreneur Training Program, Santa Barbara Community College, 2005 MS Live Meeting (Placeware) Software Training, HomeSite, 2003 Certificate, Multimedia Web Design Institute, George Washington University, 2000 Certificate, Adobe Photoshop & Illustrator, Maryland Arts College, 1994 PROFESSIONAL EXPERIENCE
AV Stagehand/AV Technician Subcontractor
Freelance & Various Contractors: Local 22 AV Seals AV Media ALL Stage 2022 - Present
Freelance
Corporate Audio Visual
Corporate Scenic Construction
Strike/Load
Freelance Multimedia Specialist
E-Code Multimedia, Washington D.C. 2003 - Present
Provide strategic graphic design and technology consultation
Manage and design advertising, website and content assets to ensure a consistent look for brands (i.e., PowerPoint presentations, websites, ads, brochures, etc.)
Work collaboratively with webmasters, programmers and designers to ensure design integrates seamlessly
Manage and implement website content and functionality (i.e., animations, text, forms, images) Product Education Administrator
Kelly Staffing Services, Washington D.C. 2003 - 2004
Provided technical and administrative support via PlaceWare for Fannie Mae’s Product Education Department
Interfaced with internal and external Fannie Mae customers, lenders and stakeholders via telephone support Utilized Microsoft Office Suite programs to manage Department financial reporting, events and executive team scheduling
Designed and executed multimedia, including website content, logo/show signage artwork, promotional materials, PowerPoint presentations, etc.
Edited and finalized department memos, briefs and PowerPoint presentations Multimedia Computer Instructor
Department of Parks and Recreation, Washington D.C. 2000 - 2002
Prepared and facilitated daily computer exercises and training for DC inner-city youth (ages 3-17)
Software training programs included: Adobe Photoshop, Illustrator, Dreamweaver, Flash, Soundforge ACID, Microsoft Office, NotePad (Raw HTML) and educational CD-ROMs Electronic Prepress Operator 1997 - 2000
Retouched, output and QA digital one to six color separations
Created proofs using 3M Matchprint technology in fast-paced environment
AGFA imagesetter and MAC/IBM troubleshooting