Mohamed Amin

*** ******* ******* ***.

Ottawa.Ontario K1E 0A2

Tel: 613-***-****

Cell: 613-***-****

E-mail: adrybo@r.postjobfree.com or adrybo@r.postjobfree.com Professional Profile

Over 20 years of experience in the field of Information Technology In-depth knowledge of Microsoft Windows, Microsoft Office Suite, and Exchange Excellent Knowledge of network administrator

Proficient at dealing with Irate and computer illiterate customers Self-Motivated Reliable

Extremely versatile – can undertake many different job functions with ease Hardworking and goal oriented Very meticulous and organized Empathetic and effective interpersonal and negotiating skills Leadership skills in organizing and leading self-directed work teams Comprehensive knowledge and more than 5 years’ experience of HTML, XHTML, JavaScript, Cascading Style Sheets (CSS) and XML

Knowledge of the concepts, methods and techniques of web development, including user interface design and information architecture

Knowledge of regular expression syntax

Knowledge of Government of Canada Web standards and guidelines Knowledge of various Internet protocols such as HTTP, HTTPS, SCP and SSH Knowledge of the Interwoven Team Site content management system. And ITIL Certificate. Languages: Fluently Bilingual English and French

Security Clearance: Secret level II

Professional Experience

IT system administrator level 3

Project #1 GAC-AMC

Aug.2015 to Present

Tasks Performed

• IM/IT Tower support, installed, configure, troubleshoot informatics hardware/Software, Tablets, BB, peripherals DVD’s, CD-RW's, Zip drives, Video cards, Network devices, Telephones, PC Refresh, ITIL, Office 2007/2003/2012, Outlook 2007/2003/2012/16, Explorer in Windows based network of 2000 users. Configured various applications in Win XP, 7, 8, 10 Platforms, Office 2007, Outlook, 2010, 2007, Explorer. COTS, ITIL, LDAP, Linux Automation, Tuning & Maintenance SAP Troubleshoot in a Windows 2008, 2013 Servers LAN environment, troubleshoot various applications in Windows 7, 8, 10 platforms, RDIMS, SCCM, Office 2010, Outlook 2010 Active Directory, Automation. VeeAm Backup replication, VMWare, MS Exchange, PC deployment, rollout, Imaging worked with network team virtual workstation remote, on site setup and support Public Key Infrastructure (PKI) Entrust Software. Platform Delivery ZTI, LTI, Task Sequences Application Services test, package and sequencing Configuration Manager 2016 CB Business Analyst. Provided technical support and couching to network account clients on the use of commercial software such as LAN/WAN, track issues received through a ticketing system.

• Installed, patching thin client peripheral monitors, Scanners, BB on Govt classified Network.

• Analyze system performance and recommend improvements.

• LAN/WAN, TCP/IP Imperva, Lancope Network Security test cases Unix/Linux, PBX Telephony Supported 10/100 Base T/TX Ethernet, Routing, ISDN, TCP/IP Imperva, Lancope Networks. Support Active Directory, Citrix, Entrust PKI, SCCM Manager to clients in Win 10, 7 environment Supported peripherals DVD’s, CD-RW's, Zip drives, Display, Network devices, & Phones etc.

• Created scripts, configured, troubleshoot RIM BB issues with voicemail, connectivity and broken devices Experience in IP networking Troubleshoot PCs experience in a semiconductor Test Lab tools

& Processes, interfaced with Linux, WinNT, TCP/IP, & Novell Networks Cisco any connect etc. Project #2 – Privy Council Office(PCO)

Windows 7 Rollout

April 2014 to Jan.2015

Tasks Performed

• IM/IT Win 10, 8, 7 support, installed, configure, troubleshoot informatics hardware/Software, Patches, VMWare Tablets, Active Directory, Outlook, RDIMS, ITIL, SCCM Mercury, LDAP, Linux Automation, VeeAm Backup replication, used Lean Six Sigma. VMWare, MS Exchange, Patching, Tuning & Maintenance for 1500 + Users created user accounts for local & remote Counsels provide Cisco Remote 2018, 2013 Servers support as Lan Admin

• IM/IT Computer Application Remedy based support Installed, configure troubleshoot informatics hardware (peripherals DVD’s, CD-RW's, Zip drives, Video cards, Network devices, VOIP software

(Office 2016, 2007/2003, Outlook 2016, 2007/2003) SCCM, in Win based network 1000 + users.

• Troubleshoot various applications in Windows 10, 8, 7 environments, PKI, Entrust and Citrex Infrastructure, SharePoint 2010, 2013, SAP, GCDOC, Office 2007, Outlook 2007 and Internet Explorer, LAN/WAN, TCP/IP protocol, Network Security test cases Red Hat Unix/Linux, PBX Telephony. Created scripts to support automation in Linux/Unix platforms.

• Installed, maintained peripheral equipment such as Tablets, monitors, Printers, Scanners, PDA, Mobile Devices on McMillan thin client classified Network.

• Planned, designed audio-visual hardware videoconferencing endpoint systems and solutions recommended video infrastructure hardware configurations and architecture involving Cisco solutions, Developed strategies for audio-visual, telepresence and video adoption/usage

• Resolved Technical Issues for deployment of videoconference solutions, infrastructure, Troubleshot all aspects of videoconference service endpoint, network, infrastructure, Analyzed requirements Project Proposals for video modernization and expansion & ITIL, ITSM asset management.

• Worked with Business Analysts, Project Managers, Developers, and clients/stakeholders to maintain and improve software performance.

• Experience with project management, in the areas of video and data communications hardware and services Communications and in writing technical procedures and documentation

• Worked with Cisco’s MRA architecture VCS in Jabber for MOVI & Jabber for CUCM

• Interpret and utilized specifications, network architecture, blueprints, engineering drawings, schematic diagrams as well as experience in government procurement processes, Local purchase orders, Standing Offers Supply Arrangements. Provided and coordinated tier 3 support for videoconferencing infrastructure including VCS Expressway, VCS Control, Content Server, Codian 8000/4210 and Telepresence Conductor

Project #3 – Industry Canada(IC)

Computer Applications Support II

Sep.2013 to March.2014

Tasks Performed

• Provide IM/IT Win 10, 8, 7 Deployment support, Installed, Configure, Patches, troubleshoot informatics hardware/Software, Tablets, BB, peripherals DVD’s, CD-RW's, Zip drives, Video cards, Network devices, Telephones, PC Refresh, PC deployment, rollout, Imaging worked with network team virtual workstation remote, on site setup and support Public Key Infrastructure (PKI) Entrust Software’s. Platform Delivery ZTI, LTI, Task Sequences Application Services test, package and sequencing Configuration Manager 2016 CB Business Analyst Office 2007/2003/2012, Outlook 2007/2003/2012/16, Explorer in Windows based network of 2000 users. Configured various applications in Win XP, 7, 8, 10 Platforms, Office 2007, Outlook 2007, 2010, Explorer. COTS, LDAP, creation and administration of scripts Patches to support Linux Automation, Veeam Backup replication, VMWare, MS Exchange, Tuning & Maintenance Troubleshoot Windows 2008, 2013 Server LAN environment, various applications in Windows 10, 8, 7 platforms, PKI, Entrust, Citrex, RDIMS, LRA, DRA, ITIL, SCCM, Office 2010, Outlook 2016 Active Directory, Win Power Shell.

• Support and couching network account to clients use of commercial software LAN/WAN, track issues received through a ticketing system. Installed, thin client peripherals, PDA, BB on government classified Network, troubleshoot and resolve technical problems

• LAN/WAN, TCP/IP Imperva, Lancope Network Security test cases Unix/Linux, PBX Telephony

• Supported 10/100 Base T/TX Ethernet, Routing, ISDN, TCP/IP Imperva, Lancope Networks. Support Active Directory, Citrix, Entrust PKI, SCCM Manager to clients in Win 10, 7, Supported peripherals DVD’s, CD-RW's, Zip drives, Video cards, Network devices, Telephones etc.

• Troubleshoot RIM Blackberries issues with VM, connectivity, broken devices Experience in IP networking Troubleshoot PCs in a semiconductor Test Lab tools & Processes, interfaced with Linux, WinNT, TCP/IP, & Novell Networks.

Project #4 – National Defense and Forces(DND)

Data Entry & Disposal IT Supply

Feb.2013 to May. 2013 (3 months and 2 Weeks)

Tasks Performed

• IM/IT Specialist Win 10, 8, 7 support, installed, configure, troubleshoot informatics hardware/Software, Patches Tablets, BB, peripherals DVD’s, CD-RW's, Zip drives, Video cards, Network devices, Telephones, PC Refresh, Office 2007/2003/2012, Outlook 2007/2003/2012/16, Explorer in Windows based network of 2000 users. Configured various applications in Win XP, 7, 8, 10 Platforms, Office 2007, Outlook 2007, 2010, Explorer. COTS, ITIL, LDAP, Linux Automation, Veeam Backup replication, VMWare, MS Exchange, Tuning & Maintenance, Troubleshoot in a Windows 2008, 2013 Servers LAN environment, Troubleshoot various applications in Windows 7, 8,10 platforms, RDIMS, SCCM, Office 2010, Outlook 2010 Active Directory, Automation. PC deployment, rollout, Imaging worked with network team virtual workstation remote, on site setup and support Public Key Infrastructure (PKI) Entrust Software. Platform Delivery ZTI, LTI, Task Sequences Application Services test, package and sequencing Configuration Manager 2016 CB Business Analyst, SAP, used Lean Six Sigma Provided technical support and couching to network account clients of commercial software such as LAN/WAN, track issues received through a ticketing system.

• Installed, thin client and peripheral monitors, Scanners, PDA, BB on Government classified Network.

• LAN/WAN, TCP/IP Imperva, Lancope Network Security test cases Unix/Linux, administrating scripts to ensure support in Linux, PBX Telephony Supported 10/100 Base T/TX Ethernet, Routing, ISDN, TCP/IP Imperva, Lancope Networks. Support Active Directory, Citrix, Entrust PKI, SCCM Manager to clients in Win 10, 7 environment Supported peripherals DVD’s, CD-RW's, Zip drives, Video cards, Network devices, Telephones etc. Configured, supported, and troubleshoot RIM Blackberries issues with voicemail, connectivity and broken devices Experience in IP networking Troubleshoot PCs experience in a Test Lab tools & Processes, interfaced with Linux, WinNT, TCP/IP, & Novell Networks. Project #5 – Agriculture and Agri-Food Canada (AAFC) Help Desk Analyst (window 7 rollout)

Jan.2012 to March. 2012 (3 months)

Tasks Performed

• Worked as IT Specialist in an IM/IT environment, configured, analyzed, resolved technical issues for Canadian Forces PKI Crypto Support Unit. Trained LRA, DRA.

• Troubleshoot user accounts, asset management workstations, laptops network peripherals, printers, scanners, PDAs etc. Provided IM/IT support 60,000 + Users around the world created accounts for local and remote users in Remedy, SM7 Ticketing System ITSM asset EAAS, in Win based network users PKI, Entrust, Citrex, RDIMS, SCCM mercury environment. ITIL, LDAP Browser, Linux Automation, Veeam Backup replication, VM Ware, MS Exchange, used Lean Six Sigma Tuning & Maintenance, Installed, configured and troubleshoot informatics hardware, peripherals DVD’s, CD- RW's, Zip drives, Video cards, Network devices, Office 2007/2003, Outlook 2007/2003) support DND Custom Designed software OS and applications including Windows 7, MS Office 2007, 2013 (Word, Excel, PowerPoint and Outlook), Internet Explorer Update User Accounts peripheral devices Blackberry, etc.

• Connected phone sets in clients office as required, tested line connectivity, configured cabling as needed between data jack to the phone, from phone to the workstation.

• Tested headset operations cabling Configure display settings as requested by the client, troubleshoot as needed Remote connected to client’s workstations troubleshoot, install software etc., used MS Remote Desktop Services Provided centralized service desk support record end user incident requests used Remedy, SM7 log incoming calls via Help desk email address used by users to address computer issues they May have, this tool was used daily in order to assist in helping clients and to document what was performed to resolve the technical issues.

• Provided Users Network Support in Entrust, PKI, Encryption, Active Directory, Self Service Portal, MS Office, Internet Explorer, Win 7, 8 account creation, troubleshoot, which included review, analyze, resolve e-mail issues in Exchange DND, Classified DWAN environment.

• Installed, configured workstations, laptops, computers, printers, scanners, BB, PDA configurations. Planned, designed audio-visual hardware endpoint systems solutions and made recommendations on video infrastructure hardware configurations and architecture involving Cisco solutions Developed strategies for audio-visual, telepresence and video adoption usage Provide technical solutions for deployment of audio-visual & videoconference infrastructure

• Troubleshot videoconference endpoint service, network and infrastructure, Analyzed requirements and completed Project Proposals asset management for video modernization and expansion experience with asset management, SAP in video & data communications hardware and services Communications and written technical procedures and documentation Worked with Cisco’s MRA architecture and its predecessor VCS Expressway in provisioning Jabber for MOVI and Jabber for SCCM Comprehensive experience and utilized specifications, network architecture, blueprints, schematic diagrams as well as experience in government procurement processes, such as Local purchase orders, Standing Offers and Supply Arrangements Provided tier 3 support for videoconferencing infrastructure including VCS Expressway, VCS Control, Content Server, Codian 8000/4210 and Telepresence Conductor

• Technical Environment: Windows 10, 8, 7, MS Office 2007 (Word, Excel, PowerPoint and Outlook, Self Service Portal, Citrex, Entrust, PKI, ITIL, VOIP with Routing and Switching, Safe net, Internet Explorer, LAN/DWAN, TCP/IP protocol, Imperva and Lancope network Security test cases Red Hat Unix/Linux, RDIMS, SCCM, Microsoft Smart/Surface Hub with Lync/Skype Project #6- Human Resources and Skills Development Canada (HRDC) Help Desk/ Technical Support Analyst

June 2010 To Nov. 2010 (5months)

Tasks Performed

• IM/IT Support, Active Directory, Outlook, RDIMS, SCCM Mercury for 1500 + Users created accounts for local & remote Counsels provide Cisco Remote Server support as Lan Admin.

• IM/IT Computer Application Remedy based support Installed, configure troubleshoot informatics hardware (peripherals DVD’s, CD-RW's, Zip drives, Video cards, Network devices, VOIP software Office 2016, 2007, 2003, Outlook 2007/2003) SCCM, in Win based network 1000 + users.

• Troubleshoot various applications in Windows 7, 8, 10 environments, SharePoint 2010, 2013, SAP, GCDOC, Office 2007, Outlook 2007 and Internet Explorer, LAN/WAN, TCP/IP protocol, Imperva and Lancope network Security test cases Red Hat Unix/Linux, LDAP, Linux Automation, Veeam Backup replication, VMWare, MS Exchange, Tuning & Maintenance.

• Installed, maintained thin client and peripheral equipment such as monitors, scanners PDA, BB on McMillan thin client classified Network

• Planned, designed audio-visual hardware videoconferencing endpoint systems and solutions recommended video infrastructure hardware configurations and architecture involving Cisco solutions, Developed strategies for audio-visual, telepresence and video adoption/usage

• Recommend Technical Issues for the deployment of AV videoconference solutions, infrastructure, Troubleshot all aspects of videoconference service endpoint, network, infrastructure, Analyzed requirements and completed Project Proposals for video modernization and expansion & ITSM asset management.

• Project management, skills in video, Voice and data hardware services log technical procedures worked with Cisco’s MRA architecture VCS in provisioning Jabber for MOVI & Jabber for CUCM

• Interpret and utilized specifications, network architecture, blueprints, engineering drawings, schematic diagrams as well as experience in government procurement processes, Local purchase orders, Standing Offers Supply Arrangements. Provided and coordinated tier 3 support for videoconferencing infrastructure including VCS Expressway, VCS Control, Content Server, Codian 8000/4210 and Telepresence Conductor

Project #7 - Bell Canada

Manager IT Specialist

April 2009 to May 2011 (26 months)

Tasks Performed

Provide IM/IT Network support for Bell Canada, Installed, configure, Networks phones, software, PKI Entrust, Citrex Software in Win platform network for 3000 plus users.

• Collect systems DMS Deployment Management System work orders for Win 7, 10 Patches deployment, Veeam Backup replication, VMWare, MS Exchange, used Lean Six Sigma

• Provide Active Directory, Citrix, Entrust PKI, SCCM, SAP, ITIL, to clients in win 10, 7 platforms.

• Resolved Issues through ticketing system (Remedy, SM 7, 9) Win Server LAN environment.

• Troubleshoot Win 7, 10 applications such as Office 2003/2007, SharePoint 2010/2013, Outlook 2007/2003/2010/2012 RDIMS, Internet Explorer in Laboratory Environment.

• Updated, drivers Restored backups, Symantec verified client Desktop Entrust login access

• Setup Default Browser, configured Citrix, installed printers Verified, language Keyboards.

• Configured, support, troubleshoot RIM Blackberries and Technical Connectivity, issues with Outlook, Internet Explorer, RDIMS, LDAP, Linux Automation, Tuning & Maintenance & editing.

• logged calls, used asset management/call tracking software Support Magic troubleshoot win 7 software, hardware configured Citrix, Verified, language Keyboard and ITSM asset Management.

• Installed, maintained thin client and peripheral equipment such as monitors, scanners PDA, BB on government thin client classified Network.

• Design audio-visual hardware and endpoint systems and solutions & provide recommendations on video infrastructure hardware configurations and architecture involving Cisco solutions, Developed strategies for audio-visual, telepresence and video adoption/usage.

• Provided technical recommendations for the deployment of audio-visual and videoconferencing solutions including infrastructure. Troubleshot aspects of videoconferencing service including endpoint, network & infrastructure asset management.

• Analyzed requirements and completed Project Proposals for video modernization expansion. Project management, expertise areas of video, data communications hardware & services

• Communications and in writing technical procedures and documentation

• Worked with Cisco’s MRA architecture and VCS Expressway Jabber for MOVI, Jabber for CUCM

• Comprehensive experience in interpreting, utilizing specifications, network architecture diagrams, blueprints, engineering drawings, schematic diagrams in procurement processes, such as Local purchase orders, Standing Offers and Supply Arrangements Coordinated tier 3 support for videoconferencing infrastructure including VCS Expressway, VCS Control, Content Server, Codian 8000/4210 Telepresence Conductor etc…

Project #8 – CIIS

Engineering online Application Support Analyst

Feb. 2005 to present

Tasks Performed

• Provide Active Directory, Software Patches Support Citrix, Entrust PKI, SCCM Manager, ITIL, SAP to clients in win 10, 7 platform, Veeam Backup replication, VMWare, MS Exchange

• Planned LAN/WAN, TCP/IP protocol Experience network test cases Unix/Linux, & PBX Telephony, created scripts to support automation in Linux

• Installed 10/100 Base T/TX Ethernet, Routing, ISDN, TCP/IP Imperva, Network Security.

• Experience with desk side client support RDIMS, maintenance for PBX Telephony, voicemail

• Setup, troubleshot, test line connectivity, telephone handset cable, and set displays.

• Installation and testing of Video equipment including, routers & switches

• Troubleshoot IP networking, PCs in a semiconductor Test Lab tools & Processes

• Component level Design, test interfaced with Linux, Unix, LDAP, Linux Automation, Tuning & Maintenance WinNT, TCP/IP, Novell Networks

• Provide technical support to enquiries received through several mediums installed, configured and troubleshoot informatics hardware such as communications equipment including, routers and switches and Windows 2008, Server LAN environment, software such as MS outlook 2007/2010 word excel PowerPoint, Citrix MacAfee in Laboratory Environment for +2000 users.

• Support Win Server LAN environment Track issues through a ticketing system.

• Planned and designed of audio-visual hardware and videoconferencing endpoint systems and solutions and providing recommendations on video infrastructure hardware configurations and architecture involving Cisco solutions and ITSM asset management.

• Developed strategies for audio-visual, video usage, Provided technical recommendations for the deployment of audio-visual and videoconferencing solutions including infrastructure

• Troubleshot aspects of videoconferencing service, endpoint, network and infrastructure

• Analyzed requirements completed Project Proposals for video modernization and expansion

• Experience with project management, video, data communications hardware and services

• Communications and in writing technical procedures and documentation

• Configure Cisco's MRA architecture & VCS Expressway in provision for MOVI, Jabber for CUCM

• Comprehensive experience in interpreting, utilizing specifications, network architecture blueprints, engineering schematic as well as experience in Government procurement processes, such as Local purchase orders, Standing Offers and Supply Arrangements

• Coordinated tier 3 support for videoconferencing infrastructure including VCS Expressway, VCS Control, Content Server and Telepresence Conductor Project #9-Bell Canada - Technical Support and Customer Service June 1999- Jan. 2005 (68 Months)

Tasks Performed

• Provided Voice, Video, Data support software installation, Patches, Troubleshoot PCs, laptops, peripherals. Devices, software outlook, office 2003 in Win based network over 1000 users.

• Configured, peripherals DVD’s, CD-RW's, Zip drives, Video cards, Network LAN/WAN, TCP/IP protocol Network testing, Unix/Linux, LDAP, Linux Automation, Veeam Backup replication, VMWare, MS Exchange Tuning & Maintenance.

• Support ITIL, Citrix, Entrust PKI, SCCM Mercury, RDIMS to clients in win Platform

• Prepare semiconductor Test process for analysis used Electron Microscope.

• Set up Video Links to local & Overseas Branches Routers, Switches, Bridges & Gateway.

• Installed, peripherals DVD’s, CD-RW's, Zip drives, Video cards, Network devices.

• Assemble/Disassemble PC’s Installed Peripherals, support software installation

• Track issues received through a ticketing system in Laboratory Environment.

• Troubleshoot applications in Win XP, 7, 8, Office 2007, Outlook 2007, and Explorer.

• Planned and designed of audio-visual hardware and videoconferencing endpoint systems and solutions and providing recommendations on video infrastructure hardware configurations and architecture involving Cisco solutions, ITSM asset management.

• Developed strategies for audio-visual, telepresence and video adoption/usage

• Provided technical recommendations for the deployment of audio-visual and videoconferencing solutions including infrastructure and ITSM asset management.

• Analyzed requirements completed Project Proposals for video modernization and expansion

• Experience with project management, video and data communications hardware services and in writing technical procedures and documentation

• Worked with Cisco’s MRA architecture VCS Expressway, Jabber for MOVI and Jabber for CUCM

• Experience interpreting specifications, network architecture, blueprints, schematic in procurement process, Local purchase orders, Standing Offers, & Supply Arrangements

• Coordinated tier 3 support for videoconferencing infrastructure including VCS Expressway, VCS Control, Content Server, Codian 8000/4210 and Telepresence Conductor etc… Education:

• Bachelor Electronic Engineering S.N. UNIVERSITY 1986

•Master of Computer Science Quebec University (UQO) 2019 References Available Upon Request

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