Production Associate Customer Service

SPENCER JOHNSON

Columbia, SC 803-***-**** ******************@*****.***

Pharmaceutical Sales & Account Management

Dynamic, resourceful Account Manager with Bachelor of Science in Biology, backed by 6-year portfolio of success across laboratory & medical supply sales and leadership functions. Seeking new, challenging role in Laboratory/Pharmaceutical account management.

-Career history of promotions into progressively larger-scoped roles based on outstanding job performance & leadership skills.

-Technically skilled in: MS Word, Excel, PowerPoint, QuickBooks, Quartzy, Salesforce, Unicorn Software, LabVantage Software.

-Formal education in Biology, Chemistry, Human Anatomy, Human Physiology, Analytical Chemistry, and Molecular Biology.

-Finely honed relationship-building, decision-making, communication, technical, analytical, and problem-solving skills.

-Proven ability to communicate, collaborate, and negotiate effectively with internal & external stakeholders.

-Well-versed in using BioFlo Bioreactor, and Akta Pilot, Akta Plus, and High-Pressure Homogenizers.

-Big-picture business strategist, with solid scientific acumen and hands-on tactical execution skills.

-Equal ability to perform autonomously, as a team leader, and as a supportive team player.

-Adept at prioritizing and multi-tasking in fast-paced, ever-changing work environments.

-Polished presenter, training facilitator, mentor, and public speaker.

-Sharp negotiator; exceptional relationship-builder.

CORE COMPETENCIES

Pharmaceutical & Medical Sales Account Management Sales Pipeline Building Business Development

Consultative Selling Upselling & Cross-Selling Negotiations CRM Systems KPI Metrics

Good Laboratory Practices Biology & Chemistry Reporting Presentations

Team Leadership Training & Mentoring Budgeting Compliance

Quality Control Relationship Building Customer Service

PROFESSIONAL EXPERIENCE

RHINO MEDICAL SUPPLY, Columbia, SC 2021-Present

Account Manager

Promote sales of medical and laboratory PPE to hospitals, laboratories, manufacturing plants, school districts, and professional offices across Columbia, SC. Manage account onboarding from cold calling through initial sale. Lead efforts to generate sales leads, build sales pipeline, and maximize sales by leveraging upselling and cross-selling techniques. Report directly to President & CEO.

Led efforts to grow business for this recently launched medical supply start-up.

NEPHRON PHARMACEUTICALS, West Columbia, SC 2020-Present

Analytical Services Coordinator

Retained to oversee raw material testing functions and collaborate with Lab Supervisors on quality control, research, and development efforts. Managed chemical inventory, and ensured adherence to all SOPs and DEA & FDA regulations.

Designed and implemented new streamlined inventory management online system to replace antiquated system.

Performed as liaison with suppliers and manufacturers of laboratory components.

Initiated and played key leadership role in driving continuous process improvements.

Oversaw tracking of assets, chemical inventory, and controlled substances.

SPENCER JOHNSON

Page 2 803-***-**** ******************@*****.***

PROFESSIONAL EXPERIENCE

INTEGRATED MICRO-CHROMATOGRAPHY SYSTEMS, Irmo, SC 2015-2020

Fermentation Associate Supervisor/ Assistant Downstream Production Manager, 2018-2020

Promoted to write project plans and design experiments, develop SOPs, manage inventory, set budgets for new projects, analyze experimental data and performance metrics, write reports, and direct instrument selection, testing, and optimization routines for up- and downstream bioprocessing. Trained, mentored, and evaluated new-hire staff.

Served as primary point-of-contact for both upstream and downstream bioprocess staff, assisted in supervising and scheduling bioprocessing efforts, managed instrument maintenance, and ensured adherence to schedules.

Assisted in cost optimization projects that increased bacterial cell yields while reducing expenses.

Lead Fermentation and Production Associate, 2017-2018

Inoculated and successfully harvested cells containing recombinant DNA using Eppendorf bench-top bioreactor or shake flask technology.

Followed established SOPs, analyzed KPI metrics, and maintained updated records.

Prepared and analyzed buffer and storage solutions, microbiological growth media, and cell culture reagents.

Assisted in cost optimization projects that increased bacterial cell yields while reducing expenses.

Laboratory Technician, 2015-2017

Harvested bacterial cells containing recombinant DNA using shake flask technology, provided in-house starting material, facilitated enzyme production, and managed quality control.

Assumed accountability for purification of protein by means of affinity chromatography via FPLC, and identified opportunities to improve KPI metrics.

Operated instruments and equipment for cell disruption, lysate clarification, protein purification, and buffer exchange.

ACADEMIC BACKGROUND

Bachelor of Science in Biology, 2014 Claflin University, Orangeburg, SC

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