Front Desk Data Entry

Sharon Katie Robertson

Phone: 678-***-**** Email: ***********.*********@*****.***

SUMMARY OF KEY QUALIFICATIONS

A diligent and customer-oriented professional with robust experience acquired over the years in delivering optimal results & business value delivering customer service and general administrative support in high-growth environments. Skilled in performing comprehensive responsibilities—including phone management, correspondence, and scheduling—while ensuring seamless front desk operations across diverse organizations. Holds credit for demonstrating a solid commitment to providing excellent support, maintaining websites, and handling social media platforms to facilitate achievement of organizational success.

Skill Areas: Customer Service Oriented w Organization and Prioritization w Multitasking w Resourcefulness and Proactivity w Data Entry w Attention to Details and Accuracy w Telephone Etiquette w Training w Problem-Solving

w Strong Interpersonal Skills w Analytical Skills w Relationship and Team Management w Communications w Writing and Editing w Proofreading w Mentoring and Coaching others w Articulate Communicator

PROFESSIONAL EXPERIENCE

Fricke & Associates, P.C. (Apr 2021-July 2022)

Administrative Assistant (Contract)

Effectively communicate with all clients via telephone, email and/or in person.

Keep an updated excel spreadsheet of all client’s tax returns for 2020-2021.

Assist with printing and scanning all important documents for client meetings in the office.

Perform opening and closing duties as well as order supplies for the office as necessary.

Assist with payroll and billing, input tax return information into Office Tools, and file documents.

Cherokee Funding, Atlanta, GA (Aug 2019-Mar 2021)

Intake Specialist

Effectively communicated with lawyers/paralegals concerning forthcoming customer personal injury applications.

Responsible for evaluating and processing applications of potential clients with personal injury cases.

Accountable for sending out agreements to customers whose applications are affirmed.

Received and addressed all incoming phone calls and e-mails regarding new client applications, pending applications, contracts.

Trained and facilitated the onboarding of all new employees.

Brookhaven Dental Associates, Atlanta, GA (Jun 2017-Jul 2019)

Front Desk Coordinator

Interacted with patients regarding delinquent records and addressed any issues they may have concerning insurance, billing, scheduling, and clinical concerns.

Accountable for processing all transactions and updating patients' records at the end of each patient’s appointment.

Reminded patients and confirmed their appointment by making phone calls two days prior to the actual appointment.

Integral in maintaining Brookhaven Dental Associates website consistently with current events and staff pictures and bios.

Beacon Management, Atlanta, GA (May 2015-Jun 2017)

Assistant Property Manager

Answered all approaching calls from apartment suite proprietors concerning billing, property management, and scheduling pest control and maintenance.

Sent out letters educating property owners regarding any significant property rules/addendums.

Ensured proprietors had the option to get into their property on the off chance that they lost their keys.

Effectively evaluated the states of the pool and rec center offices and strolled the grounds consistently.

American College of Cardiology, Washington, D.C. (Jan 2010-Dec 2010)

Media Relations/Corporate Communications

Drafted daily/weekly cardiology publications and published healthcare reform news summaries to ACC’s website.

Leveraged video programming to alter and transfer clinical/wellbeing video clips.

Developed and introduced leadership-briefing materials for ACC’s Annual Conference.

Managed all the social media platforms, including Twitter, Facebook, LinkedIn, YouTube, and blogging sites.

Georgetown University, Washington, D.C. (Aug 2008-Dec 2009)

Staff Assistant

Offered imminent understudies with data about Georgetown's alumni programs.

Oversaw graduate school tests and offered administrative help.

Samford University, Birmingham, AL. (Jan 2006-Jun 2008)

Fundraising/Development Officer

Responsible for communicating with former alumni to secure scholarship donations for current and prospective students.

Informed previous graduated class and current understudies on the entirety of the new projects and development improvements on the campus.

Education and certifications

Savannah College of Art and Design (SCAD), Atlanta, GA

Master of Fine Arts in Luxury and Fashion Management, May 2018

Master of Arts in Luxury and Fashion Management, June 2013

Samford University, Homewood, AL

Bachelor of Arts in Psychology and Minor in Vocal Performance, 2008

Samford Music Scholarship

Studied in London, England, and Grenoble, France (Summer 2006 & Summer 2007)

TECHNOLOGY SKILLS

Microsoft Office Suite (including Excel, Power Point, Outlook, Word), Millennium Workshop, Sales Force, Microsoft Teams, Ring Central, Zoom, Skype

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