Sales Associate Customer Service
Resume:
Olivia Sarpong
Munster,IN
***************@*****.***
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
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Skills
Verbal and Written Communication
Upselling Techniques
Order Processing
Stocking and Receiving
Product Recommendations
Time Management
POS System Operations
Membership Sales
Customer Service
Cash Handling
Policy and Procedure Adherence
Speaking Clearly
Persuasive Selling
Answering Customer Questions
Suggestive Selling
Credit and Cash Transactions
Upselling Products and Services
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Experience
Boston Market/ Food and Beverage Manager
03/2021-07/2022, Homewood,IL
Promoting new items to customers.
Encouraging customers to become rewards members to receive benefits from restaurant like coupons.
Resolved customer complaints involving food or beverage quality and service.
Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Maintained highest standards for beverage quality and service.
Responding to customer complaints, addressing concerns and distress with amicable interactions.
Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
Used Software to record ordering data and created organization and room storage system.
Always answer phone calls regarding questions about restaurant menu or items and providing great customer service on call.
Walgreens / Sales Associate
06/2020-03/2021, Lansing,IL
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Tracked stock using company inventory management software.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Achieved perfect attendance and on-time record.
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Education
Munster High School / High School Diploma
01/2022, Munster,IN
Ivy Tech Community College/ Associate Science in Business Administration
Currently Attending, Lake County
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