Customer Service Representative

CRYSTAL MUNOZ

****************@*****.*** 470-***-**** Norcross, GA 30093

Summary Effective at operating hand and power tools to measure components, troubleshoot issues and fix problems. Working on washers, dryers and stove appliances. Knowledgeable about managing supplies, maintaining clean work zones and using safe practices. Dedicated maintenance professional with 10 years of experience in appliance repair. Proficient in maintaining systems and correcting faults. Good diagnostic, prioritization and time management abilities. Reliable Appliance Repair Technician working alone or as part of a team. Strong mechanical knowledge and excellent problem-solving skills with the motivation to learn different repair techniques and improve abilities. Seeking a dynamic position with room for growth. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Personable and dedicated Customer Service Representative with extensive experience in Sales and Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Flexible Customer Service Representative offering 10 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Skills Work ethic

Communication

Maintenance & Repair

Organizational skills

Credit card payment processing

Problem-solving abilities

Business development understanding

Customer relations

In-store support

Inbound and Outbound Calling

Quality control

Adaptive team player

Route management

Retail sales customer service

Sales expertise

Experience Appliance Repair Technician and Sales 04/2011 - 12/2021 A's Appliances Lawrenceville, GA

Removed, disassembled and fixed appliance parts.

Disassembled broken and defective equipment to facilitate repairs. Ordered supplies, tools and equipment to complete repairs. Tested appliance operation following installation to make adjustments for optimal performance. Instructed customers on how to properly operate, care for and configure appliances. Maintained part inventory for on-site installation, maintenance and repair of appliances. Tested appliance parts with hand instruments.

Analyzed schematic drawings, product manuals and troubleshooting guides to diagnose and repair problems.

Repaired and serviced kitchen and laundry room appliances. Conducted circuit tests to locate shorts and grounds. C

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Presented and explained estimates to property owner or landlord. Recommended replacement parts and routine maintenance. Measured and cut pipe to connect feeder lines and equipment to appliances. Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery. Demonstrated self-reliance by meeting and exceeding workflow needs. Demonstrated leadership by making improvements to work processes and helping to train others.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.

Arranged merchandise for display to highlight new styles, attract customers and enhance sales. Maintained current store, product and promotional knowledge to drive consistent sales. Assisted in training of new hires on organizational procedures, policies and sales techniques. Acquired new customers and identified unique needs to deliver relevant products. Gathered information from clients to create solutions that achieved business needs and desires. Developed eye for detail and suggested accessories to complement purchase. Generated strong professional networks locally to initiate and foster profitable customer relationships.

Increased customer service feedback scores by delivering outstanding service to customers daily.

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Monitored customer order process and addressed customer issues. Fostered relationships with customers to expand customer base and retain business. Created and implemented store displays, promoting sales and growth. Performed comprehensive market research to expand sales. Developed key customer relationships to increase sales. House Cleaning 03/2016 - 08/2018

Molly Maid Tucker, GA

Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.

Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.

Cleaned homes following specific and detailed protocols and requests. Laundered sheets and other bedding, made beds and fluffed pillows. Coordinated home cleaning schedule based on client availability and realistic time constraints. Vacuumed floors and dusted furniture to maintain organized, professional appearance. Interacted pleasantly with clients and guests when performing daily duties. Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Removed finger marks and smudges from doors, frames and glass partitions to enhance shine. Employed deep-cleaning techniques for areas in need of additional sanitation. Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow. Dusted ledges, countertops, files, office equipment, desks and walls. Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.

Wet and spot mopped to clean floors and other surfaces in public corridors. Maintained building interiors with routine deep cleaning of high-traffic areas. Handled and stored hazardous chemicals safely to prevent injury or illness. Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.

Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places. Followed company uniform, performance and security policies with every job. Warehouse Worker 05/2006 - 09/2010

Temp Agency Tucker, GA

Used pallet jacks to move items to and from warehouse locations. Counted and stocked different types of merchandise to comply with inventory control tag requirements.

Staged and sorted multiple types of products for loading. Examined packages and goods for damage and notified vendors of replacement needs. Moved large and bulky items manually or with pallet jacks or forklifts. Tagged unmarked merchandise with item number.

Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.

Logged unit quantities and entered data into inventory database. Education and

Training

High School Diploma

Penn Foster Career School

Some College (No Degree)

Penn Foster Career School Scranton, PA

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