Data Entry Customer Service

Krishna Maxwell

McDonough, NY ***** 607-***-**** *******.*******.**@*****.***

Summary

Talented healthcare professional brings top-notch writing and relationship-building abilities. Successful at facilitating open communication channels and supporting important program work for key health initiatives. Excels at managing time and making independent decisions.

Experience

MANAGEMENT CONSULTANT 05/2012 - Current

Self Employed Services - McDonough, NY

Offering equine nutrition, management, and welfare counseling to horse owners

Developing customized diets, supplements, and care plans

Restorative hoof care and owner education

CONTACT TRACER & CASE INVESTIGATOR 11/2020 - 04/2022

Staffing Solutions, LLC - Remote, NY

One of three team leads on the highest ranked team in NYS

Identified case needs and the resources to address them

Completed data entry to facilitate case interview and elicited close contacts into the designated system immediately after obtaining.

GRIEVANCE SPECIALIST 06/2021 - 10/2021

Lumeris - Remote, NY

Investigated and resolved Medicare patient complaints

Exceeded customer satisfaction by finding creative solutions to problems.

Improved operations through root-cause analysis

Wrote professional correspondence to patients and providers

HISTOLOGY TECHNICIAN 09/2001 - 12/2019

UHS Wilson Hospital - Johnson City, NY

Prepared histologic slides for human tissue samples via processing, cutting, embedding, staining, and mounting

Identified opportunities for process and efficiency improvements.

Worked collaboratively to create a library of 150 IHC tests

Wrote the operating procedures for IHC protocols

Education and Training

SUNY College At Cobleskill - Cobleskill, NY Bachelors of Technology

Biomedical Sciences, 09/2007

SUNY College At Cobleskill - Cobleskill, NY Associates of Applied Science

Histotechnology

Skills

Organizational Skills

Microsoft Office

Customer Service

Reliable & Trustworthy

Supervision & Leadership

Computer Skills

Data Management

Problem Resolution

Data Review

Project Management

People Skills

Active Listening

Certifications

ASCP Certified Histotechnician

NYS Licensed Clinical Laboratory Technician

Interests

Positive reinforcement-based education; Community sponsored agriculture; Small farms and sustainable agriculture; Animal behavior; Photography; Collage artist; Sculpture; Hiking; Spending time on my farm with my dogs, donkeys, and mule

Contact this candidate