Customer Service Representative

DOMONIQUE ROBINSON

Atlanta Metropolitan Area · 504-***-****

*.************@*****.*** · www.linkedin.com/in/domonique-robinson-42451a21a Objective: Customer service representative with over 5 years of various customer service experience. Proficient with microsoft office suites and web based systems. Seeking a career in which I can exhibit my professionalism and knowledge. Experience

February 2022= Present

Mclane Food Service Admin

Forest Park, GA

● Customer Service

● Process Customer pickups for fast food restaurants

● Flex outgoing routes for truck drivers to take and deliver to restaurants in other states

● Handle incoming calls from customers who have complaints or concerns on their orders

October 2017 – February 2022

Amazon Prime consumer specialist,

AMAZON- ATLANTA, GA

● Building solid relationships with prime contract drivers and venders at multiple warehouse locations.

● Managing real time orders to ensure fast delivery through contractors.

● Analyzing each product or order for efficiency.

● Identifying and resolving customer complaints with amazon orders by using company databases.

Skills

● Time management

● Written

● Verbal

● De-escalation skills

● Active listening

● Analytical

● Creative

● Customer service

2

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