Customer Service Representative
Resume:
Rimi Barman
ADDRESS:
Nepali compound, Rilbong, Burn side,
Shillong, East khasi hills
Meghalaya - 793004
************@*****.***
EDUCATION & EXPERIENCE
JETTWINGS 2017
Dual Diploma in Airlines, Hospitality &
Tourism Management (Diploma in
Hospitality & Tourism Management/
Diploma in Airport Operation & cabin
Crew Management.)
KALPATARU ACADEMY 2016
Arts BHSE HSLC.
RILBONG PNC HR SCHOOL 2015
Class 10.
W O R K E X P E R I E N C E
Customer Service – Cabin crew
S K I L L S
Customer service
Customer handling
Professionalism
Team work
LANGUAGE
English
Hindi
Bengali
Assamese
Nepali.
I N T R O D U C T I O N
I am a goal oriented and ambitious person of Aviation Industry. A qualified trainer professional with specialization in Cabin crew, client Oriented customer service representative with 3+ years of experience. C A R E E R
SPICEJET– CABIN CREW
16 Jul 2019 to Nov 2021
Assist passengers with unique needs.
Assists Attend pre-flight briefings on duties and requirements of upcoming flights.
Carry out pre-flight checks on functionality of in-flight systems and galley equipment.
Conduct duties to maintain cabin cleanliness.
Conduct in-flight passenger announcements.
Respond to passengers’ queries and offer assistance promptly.
Cabin crew physically demonstrate to passenger emergency evacuation procedures and the use of specific safety equipment such as lifejackets, seat belts and the use of oxygen masks in case of any decompression.
JET AIRWAYS – CABIN CREW
23 Jan 2018 to 10 Jul 2019
Responsibility to ensure that all emergency equipment is in working order prior to take-off and that there are enough supplies on board. helping passengers board the plane.
Conduct in-flight sales for passengers.
Identify and report undesirable passenger behavior.
Inform passengers of safety risks and procedures during air turbulence.
Patrol cabins and carry out checks throughout the flights to ensure passenger safety and security.
Attend a pre-flight briefing during which cabin crew are assigned to their positions once on board. They will also get informed about flight details, schedule and passengers with special requirements such as special meal requester, wheelchair passengers, VIPs on board, elderly passengers or the number of babies requiring baby seats.
Contact this candidate