Kasondra Longer

Las Vegas, NV *****

adry1b@r.postjobfree.com

702-***-****

#readytowork

Authorized to work in the US for any employer

Work Experience

Housekeeper

Venetian hotel and casino - Las Vegas, NV

June 2017 to Present

Assisting guest also cleaning rooms.

Customer Service Representative

Sutherland Global Services - Las Vegas, NV

January 2016 to July 2017

Responsibilities

Assist customers with any billing issues, also upgrade and downgrade any services with AT&T. Submit payments and payment arrangements if needed.

Accomplishments

Superior customer service. Make sure the customer understand there bill and charges. Skills Used

Use of Outlook, Rio, Citrix and Clarify programs as well as LMS Customer Service Representative/Call Center

Knoah Solutions Inc - Las Vegas, NV

May 2015 to December 2015

Responsibilities

Assisting guest with Choice Hotel reservations, cancellations and modifications. Accomplishments

I enjoy helping people making memorable experiences with their stays. Skills Used

One call resolutions, using Citrix programs and also Windows program. Customer Service Representative

Vegas.com - Las Vegas, NV

February 2015 to May 2015

Responsibilities

Assisting guest with booking reservations for Hotels, Tours, Air & Hotel Packages. Helping with cancellations, times and prices.

Accomplishments

I work with great people the environment is so positive. My guest I talk to are happy and excited to be coming to Las Vegas. Also using different software. Skills Used

One call resolution, excellent customer service

Box Office Agent

Bally's - Las Vegas, NV

May 2014 to January 2015

Responsibilities

I make reservation for our guest for all of Caesars Entertainment Properties nationwide, I give details on the show times, the length of the shows and answer any questions that the guest my have. Accomplishments

I have received numerous of kudo calls.

Skills Used

I've learned how to use the Artics program, I use my people skills and also use one call resolution. Customer Service Representative

Avesis - Phoenix, AZ

December 2012 to March 2013

I assisted vision care providers with plan structures and co-pays. customer service rep apac - Tucson, AZ APAC Customer Service

Customer Service Call Center - Tucson, AZ

December 2008 to June 2012

Assisting customers with all there prescription mail order needs as well as processing the prescription claims through as well.

Inspections of the Products, Reading Blueprints and Machine Operator texas instruments - Tucson, AZ

August 2007 to August 2008

Education

Diploma in General

Danville High School - Danville, IL

1986 to 1990

Skills

• I have experience with the following program, microsoft, artics, lms, outbox, windows

• Citrix

• Blueprint Reading

• VMWare

• Customer service

• Software troubleshooting

• Negotiation

• CRM software

• Microsoft Windows Server

Certifications and Licenses

driver's license

Assessments

Customer service — Familiar

June 2020

Identifying and resolving common customer issues

Full results: Familiar

Customer focus & orientation — Familiar

December 2020

Responding to customer situations with sensitivity Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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