Customer Service Representative
Resume:
Kasondra Longer
Las Vegas, NV *****
**.********@*****.***
#readytowork
Authorized to work in the US for any employer
Work Experience
Housekeeper
Venetian hotel and casino - Las Vegas, NV
June 2017 to Present
Assisting guest also cleaning rooms.
Customer Service Representative
Sutherland Global Services - Las Vegas, NV
January 2016 to July 2017
Responsibilities
Assist customers with any billing issues, also upgrade and downgrade any services with AT&T. Submit payments and payment arrangements if needed.
Accomplishments
Superior customer service. Make sure the customer understand there bill and charges. Skills Used
Use of Outlook, Rio, Citrix and Clarify programs as well as LMS Customer Service Representative/Call Center
Knoah Solutions Inc - Las Vegas, NV
May 2015 to December 2015
Responsibilities
Assisting guest with Choice Hotel reservations, cancellations and modifications. Accomplishments
I enjoy helping people making memorable experiences with their stays. Skills Used
One call resolutions, using Citrix programs and also Windows program. Customer Service Representative
Vegas.com - Las Vegas, NV
February 2015 to May 2015
Responsibilities
Assisting guest with booking reservations for Hotels, Tours, Air & Hotel Packages. Helping with cancellations, times and prices.
Accomplishments
I work with great people the environment is so positive. My guest I talk to are happy and excited to be coming to Las Vegas. Also using different software. Skills Used
One call resolution, excellent customer service
Box Office Agent
Bally's - Las Vegas, NV
May 2014 to January 2015
Responsibilities
I make reservation for our guest for all of Caesars Entertainment Properties nationwide, I give details on the show times, the length of the shows and answer any questions that the guest my have. Accomplishments
I have received numerous of kudo calls.
Skills Used
I've learned how to use the Artics program, I use my people skills and also use one call resolution. Customer Service Representative
Avesis - Phoenix, AZ
December 2012 to March 2013
I assisted vision care providers with plan structures and co-pays. customer service rep apac - Tucson, AZ APAC Customer Service
Customer Service Call Center - Tucson, AZ
December 2008 to June 2012
Assisting customers with all there prescription mail order needs as well as processing the prescription claims through as well.
Inspections of the Products, Reading Blueprints and Machine Operator texas instruments - Tucson, AZ
August 2007 to August 2008
Education
Diploma in General
Danville High School - Danville, IL
1986 to 1990
Skills
• I have experience with the following program, microsoft, artics, lms, outbox, windows
• Citrix
• Blueprint Reading
• VMWare
• Customer service
• Software troubleshooting
• Negotiation
• CRM software
• Microsoft Windows Server
Certifications and Licenses
driver's license
Assessments
Customer service — Familiar
June 2020
Identifying and resolving common customer issues
Full results: Familiar
Customer focus & orientation — Familiar
December 2020
Responding to customer situations with sensitivity Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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