Customer Service Supervisor

Nikolas “Nikky” Malvick

Milwaukee, Wisconsin

Phone: 414-***-****

***********@*****.***

Objective:

I am an experienced Recruiter and Customer Service Professional with over 7 years of experience, seeking a position with a reputed organization where I can apply my best skills. Personal Summary:

● Excellent clinical, customer service, and communication skills

● Ability to quickly learn new concepts and skills

● Knowledge of medical terminology and standard precautions

● Knowledge of age specific and developmental factors specific to geriatric and developmentally disabled residents

● Excellent verbal and writing skills

Education and Certification:

● Certified Nursing Assistant Course, WCTC, WI (2006)

● CBRF Certification, WCTC, Pewaukee, WI (2007)

● High School Diploma, Oconomowoc High School, Oconomowoc, WI (2007)

● CPR certified

Work History:

Favorite Healthcare Staffing, Brookfield, WI

Senior Recruiter (2015-2019)

Job Description:

-Help medical professionals in numerous fields find work (Per diem, local and travel contracts, etc)

-Maintain/Create schedules for 100+ employees

-Work with numerous clients and provide them with great/experience workers

-Complete numerous HR related tasks

*Conduct interviews for all new applicants (Decide who is qualified and hire employees if they are a good fit)

*Complete all paperwork along with hiring employees

*Run background checks, references, and set up drug screens Prader-Willi Homes of Oconomowoc, Dousman, WI

CNA/Residential Counselor (2010-2013)

Job Description:

-Provided nursing and nursing related services to adults who were developmentally disabled

-Protected and maintained all resident rights/HIPPA policies

-Passed medication and applied CBRF training

-Dealt/cared for a wide variety of challenging/combative behaviors all while maintaining the residents safety

Wyndham House, Pewaukee, WI

Nurses Assistant Supervisor (2008-2010)

Job Description:

-Provided nursing and nursing related services to the geriatric community/Dementia population

-Maintained homelike environment

-Passed medication and applied all CBRF training

-Provided supervisory duties to all staff on shift Hartland Terrace, Hartland, WI

PM Supervisor/CNA (2007-2008)

Job Description:

-Provided nursing and nursing related services to the geriatric community/Dementia population

-Protected and maintained all resident rights

-Passed medication and applied CBRF training

-Provided supervisory related duties to all staff on shift References available upon request

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