Computer User Support Specialist

JONATHAN BARTON

U.S. Army Veteran Top Secret Security Clearance ITIL v4 CERTIFIED

Email Kansas City, KS 913-***-**** LinkedIn

PROFESSIONAL SUMMARY

U.S. Army veteran holding a top secret security clearance and student of LeaderQuest, an ACI Learning Company for the Customer User Support Specialist (“CUSS”) program. ITIL v4 Certified and working towards CompTIA A+, CompTIA Security+, and CompTIA Network+ certifications by September 2022. Seasoned client services professional with excellent communication skills seeking an entry level position to support the mission of understanding needs, quickly identifying issues, and delivering inventive solutions providing long-term results. Opportunities targeted include, but not limited to Help Desk Analyst, Technical Support Specialist, and IT Support Technician.

KEY SKILLS

■Customer & Client Service

■Windows 10 & Office 365

■Prioritization

■Technical Support

■End User Support

■Software & Hardware

■Active Directory

■Network Management

■Backup & Recovery

■Configuring Software

■Operating Systems

■LAN/WAN/VLAN/Wi-Fi

■Help Desk & Ticketing

■Analytical Skills

■Data Management

EDUCATION & CERTIFICATIONS

Computer User Support Specialist Program ACI Learning Virtual Campus 08/22

Professional Certifications in progress and anticipated date of completion: 09/22

ITIL v4 Certified CompTIA A+ CompTIA Network+ CompTIA Security+

M.A., Conflict Management & Dispute Resolution Baker University Overland Park, KS 2010

PROFESSIONAL EXPERIENCE

Tax Examiner IRS Kansas City, MO 12/17 - Present

Assisting taxpayers with questions about tax returns, meticulously perform account adjustments to assist taxpayers, and cross check entries to confirm accuracy.

Respiratory Equipment Sales Apria Healthcare Overland Park, KS 02/15 - 12/17

Took incoming phone calls assisting patients with resupply of durable medical equipment specifically to Sleep Apnea sufferers who use PAP devices.

Explained billing matters such as coinsurance, copays, and out of pocket expenses.

Underwriter Arrowhead General Insurance Agency Overland Park, KS 09/13 - 02/15

Underwrote, priced submissions for new commercial auto aftermarket insurance, and reviewed account renewals for pricing.

Assisted with training and onboarding new hires.

Underwriter/ Service Advocate Farmers Insurance Group Olathe, KS 06/06 - 09/13

Answered incoming phone inquiries, reviewed and underwrote applications for new business, responded to customer policy change requests, adjusted accounts to balance system, and assisted with training employees.

Records Clerk IV Riojas Entertainment & Career Quest Kansas City, KS 12/00 - 06/06

Lead clerk for government contractor involved in coding, imaging, filing, storage, and retrieval of documents falling under the purview of federal environmental laws.

Performed quality control audits, assisted management in controlling workflow and achieving project goals including development, and implementation of records management procedures.

Assigned clerks' daily tasks, submitted employee evaluations, and assisted with training and onboarding of new hires.

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