Darshana Prakash Powale

650-***-**** • adrxz5@r.postjobfree.com • www.linkedin.com/in/darshanapowale/

**** * **** ******, *** 277, Milpitas, CA-95035

PROFESSIONAL SUMMARY

Hard working and self-motivated professional with over three years of experience delivering travel and tourism- related services in high-pressure office environment. Strong organizational skills while ensuring quality customer service exceeds client’s expectations. Detail-oriented with proven ability to lead and collaborate effectively. Exceptional problem solver specialized in Sales and Visa Services, and certified with GDS Sabre WORK EXPERIENCE

Unemployed Oct 2017 – Present

• Unemployed due to visa restrictions in H4 category. (Authorized to work with H4EAD starting July 2022) Visa Executive, SOTC Pvt Ltd. (India) Mar 2017 – Sep 2017

• Trained and led a team of 10 interns to assist in the total visa process

• Managed Tourist Visa for countries/regions including United States, United Kingdom, Europe, South-East Asia, Africa, Australia, New Zealand, UAE, Argentina, Canada, Vietnam and Bahrain

• Attained 100% customer satisfaction by assisting them with their visa queries and documentation from online appointment to visa interview

• Maintained schedules through peak season workload, successfully completing all visa related deliverables before the target deadlines.

Visa Specialist and Cruise Administrator, Kamaxi Overseas Consultants (India) Jun 2016 – Feb 2017

• Spearheaded the complete visa department to handle C1D (Seaman) Visa and Transit Visa for employees/visitors working overseas for countries including United States, Europe, New Zealand, Australia and Southeast Asia

• Supervised payments via credit and debit cards and handled sensitive documents with professionalism and discreteness

• Delivered services like ticketing, hotel booking and travel documentation including insurance

• Aided company recruiters with interview process and documentation Visa Executive, Cox and Kings Global Services Private Ltd. (India) Feb 2015 – Jun 2016

• Interacted with walk-in customers and resolved their travel related queries

• Processed online and B2B Visa applications for countries including UAE, Bahrain, Thailand and Norway

• Screened accuracy of all visa documents and completed the total process Sales Executive, Cox and Kings Ltd. (India) Oct 2014 – Jan 2015

• Sustained operational efficiencies and coordinated domestic and international travel accommodations while managing airfare, hotel bookings and rental car reservations

• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships

• Organized memorable and exquisite travel itineraries and costing for MICE(Meetings, Incentives, Conferencing and Exhibitions), FIT (Free Individual Tours) and GIT (Group Inclusive Tours)

• Communicated with clients, got feedback and made improvements in order to deliver great customer satisfaction Junior Sales Executive, SK Tours & Travels (India) Jun 2014 – Aug 2014

• Negotiated hotel and transportation rates for Domestic and International packages

• Interacted with clients/suppliers and prepared itineraries and costing for domestic and international packages CERTIFICATION

Global Distribution Systems Fares and Ticketing – Sabre (IATA) Mar 2020 - Present SKILLS

GDS Sabre, MS Office, Customer Service, Hotel Booking, Online Travel, Sales, Travel Planning, VISA, Airline Reservation EDUCATION

S.N.D.T Women’s University, Mumbai, India Jun 2011 - Apr 2014 Bachelor of Arts with Travel and Tourism

S.N.D.T College Vile Parle, Mumbai, India Jun 2010 – Mar 2011 Diploma in Tourism and Travel Management

PROJECTS

Study Tour to local destination

• Planned the travel itinerary and conducted, arranged and led a study tour with a batch of 50 students.

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