Support Specialist It Intern
Resume:
ERIC DEAN
*********@*****.***
ROANOKE, TX
HTTPS://WWW.LINKEDIN.COM/IN/ERIC-DEAN-3756B220A
OBJECTIVE
Technically savvy IT support Specialist looking for a challenging role. Enthusiastic to contribute to the continuous improvement of IT support functions by identifying opportunities for improving efficiencies and effectiveness. Exceptionally well versed in supporting the acquisition of hardware and software, along with effectively responding to and resolving support requests via different channels.
SKILLS
Identify needs, training users, problem-solving, motivation, verbal communication, cables, hardware, multitasking, networking,
EDUCATION
HIGH SCHOOL DIPLOMA
WASILLA HIGH SCHOOL
GPA: 3.0
NOTABLE EVENTS
US NAVY VETERAN- WORKED ON FLIGHT DECK IN AVIATION.
CERTIFICATIONS:
ALL HARDWARE CERTS IN DELL, LENOVO, AND HP HARDWARE DURING MY TIME AS A SENIOR ENGINEER WITH WORLD WIDE TECH SERVICES.
EXPERIENCE
IT SUPPORT SPECIALIST II / MEDICA
Dec. 2021 to June 2022
Monitored IT use to maintain compliance with established processes, policies and guidelines. Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution. Tackled trouble shooting and problem resolution to support end-user technical issues.
SENIOR ENGINEER/ WORLD WIDE TECH SERVICES
August 2021 to November 2021
Troubleshoot and perform tests to confirm product performance. Created safe working environment by adhering to preventative procedures. Performed root cause analysis of problems, documented faults in tracking system and generated daily reports. Surveyed sites, collected measurements and assessed project conditions. Administered hands-on instruction in basic maintenance, safety and trouble-shooting procedures. Developed and implemented plans for routine preventative maintenance. Assisted in development of corporate plans, including infrastructure upgrades, equipment replacements and building modifications.
IT SUPPORT SPECIALIST II / MEDICA
June 2021 to August 2021
Consistently responds to customer service emails within standard response window. Observe system functionality and enter commands to test different areas of operations. Documented repair processes and helped streamline procedures for future technical support actions. Update software versions with patches and new installations to close security loop holes and protect users. Set up new desktop systems and configure laptops for incoming employees and load required software and server permissions. Configure new employee work stations, including all hardware, software and peripheral devices. Consult via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
IT INFRASTRUCTURE TECHNICIAN / BLACKBOX
April 2021 to May 2021
Set up, optimize and manage network equipment. Consult users to determine areas of improvement. Optimize system performance by making proactive adjustments and resolving bugs. Provide effective resolutions to issues and escalate problems with knowledgeable support and quality service. Plan, test, and support high-availability infrastructures. Promote continuous improvement for IT governance processes.
IT SUPPORT SPECIALIST / MATSU BOROUGH SCHOOL DISTRICT
November 2018 to May 2019
Document and maintain records of support requests, elevations, and actions taken. Train staff on use of new equipment and systems, providing demonstrations and answering questions. Evaluate functionality and performance of software and hardware, and recommend improvement and solutions. Neatly arrange and label cables to prevent tangling and make future updates more efficient. Collaborate with staff, users, and management to establish requirements for new systems or modifications. Remove broken or outdated hardware and replace with new parts to achieve the desired level of performance.
IT INTERN / MATSU BOROUGH SCHOOL DISTRICT
September 2017 to November 2018
Repair or replace defective components and update systems to correct problems or better handle new data and machine requirements. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems. Manage daily tasks consistently and seek out opportunities to go beyond requirements and to support business.
Contact this candidate