BETSY A. BEARDEN

Ripley, TN *****

adrxvk@r.postjobfree.com

731-***-****

Detail oriented, self-motivated, and reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

SKILLS

Data Entry and Maintenance

50 wpm Typing Speed

Multitasking and Prioritization

Exceeding all managed metrics

Creative Problem Solving

Verbal and Written Communication

Retail Sales Customer Service

Office Equipment Proficiency

De-escalation Techniques

Adaptive Team Player

CRM Software

Inbound and Outbound Calling

Clerical Support

Microsoft Office Expertise

WORK HISTORY

Customer Service Specialist / Home Depot 08/2020 - 09/2021

Greet customers, meet their needs, and direct them in the location they need to go

Refunds, returns, and exchanges

Answering phones and transferring calls to the appropriate department

Placing accurate customer orders and releasing them when they come in, along with curbside delivery

Maintained a constant customer satisfaction rating above 97 percent

Cashier / Lowes 10/2019 - 08/2020

Includes opening store registers and handling large sums of cash, greeting customers and checking them out

Scanning all merchandise accurately and efficiently

Meeting their needs by answering any questions they may have about any products

Upselling as well as offering to open a new credit card account for them

Maintain steady flow of customers through the line to ensure a positive shopping experience.

Charge Nurse Manager / Covington Manor 01/2012 - 06/2016

Rehabilitation Unit,, Supervision of LPNs and CNAs, and bedside care of residents.

Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.

Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.

Maintained awareness of advances in modern medicine and operated computerized diagnostic equipment, data processing technology, sanitation protocol and life support machinery.

Managed performance of multi-person nursing staff, reviewing task completion, prioritization and report quality.

Charge Nurse, Labor and Delivery / Baptist Memorial Hospital Tipton 01/2001 - 01/2012

Worked in Labor & Delivery, Newborn Nursery, Post Partum Unit, Resource and charge nurse, Triage and Assessment & Admissions of laboring patients, and newborns.

Collaborated with multidisciplinary healthcare specialists to devise, implement and modify plans of care defining patient outcome goals

Educated patients, caregivers and families on diagnoses, treatment and disease prevention.

Directed unit staff and promoted quality care for diverse patients.

Organized and delegated tasks during rapid response and high-pressure code situations.

Distributed assignments to RNs, LPNs and resident advisors, guided work and delivered training to promote proper care standards for patients.

Office Manager & Receptionist / Fugitt Rubber and Supply 09/1990 - 05/1997

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Wrote professional business correspondence to maintain strong line of communications.

Negotiated with vendors to determine optimal material purchase pricing.

Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.

Answered 30-line 237****-******* 2377188switch board in fast-paced environment, transferring callers to appropriate personnel.

EDUCATION AND TRAINING

Associate degree of: Science 01/2001

Dyersburg State Community College

Munford High School - Munford, TN 01/1991

REFERENCES

REFERENCES Available upon Request

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