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Noida, Uttar Pradesh, India
July 30, 2022

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Deepak Kumar Sharma

Mobile: 989-***-****


Professional Experience

Currently working in Centre/State Gov. project PM Poshan Yojana (Formerly MDM Scheme GOI) as MIS Coordinator Since 01 January 2018 to continue.

Created database reports for management evaluation.

Generate timely and accurate reports for analysis & Handling the Back-end operation works.

MIS Reporting by using excel preparation of various MIS.

Preparing MIS on Daily/Weekly & Monthly Basis.

Handling the Whole District include 6 blocks back-end operation.

Dedicated to finishing project by or even before the set deadline.

Preparing the whole District AWP&B Work Plan.

Delton Infra Pvt Ltd. From June 2017 to December 2017.

Hands-on experience in MS excel & PowerPoint for documentation PPT all Report KPI performance related Manpower utilization, service affecting non service affecting weekly daily monthly & yearly report.

Exposure in managing the operations & maintenance of facilities and installation of new systems for maximum service efficiency.

Proficient in setting up & managing telecom network environment along with networking devices administration & support, network KPI analysis.

Adept in managing installation & commissioning and operation / maintenance of various telecom equipment’s in reducing downtime and enhancing operational effectiveness of equipment.

Managing and troubleshooting of BSS (BTS, TRU and Microwave Radio, Small Cell) equipment’s.

Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service-related critical issues.

Installation & Maintenance of RedWin/MakeSet P2P and Alvarion/Airspan WiMAX Equipment.

Operations & Maintenance

• Planning and effecting preventive maintenance schedules of telecom equipment’s.

• Conducting periodic checks and acceptance tests to ensure performance of various equipment’s.

• Maintaining the Network Performance Indicators (KPI) of Network level.

• Nominal Planning/verification of new coverage and capacity sites.

• Technical Site Surveys for new coverage and capacity sites.

• Maintaining N/W Availability above target.

Technical Support

• Coordinate with engineers to resolve escalated issues and achieve higher customer satisfaction matrices, monitoring performance of field engineers & providing necessary feedback.

• Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.

EssjayEricsson Pvt. Ltd. From March 2015 to January 2017.

Working as BTS O&M Engineer for EssjayEricsson Pvt. ltd., for the maintenance of Reliance-GSM/CDMA Network.

Overall responsible for the maintenance of reliance N/W for 5 Business Cluster like Agra, Aligarh, Bareilly, Dehradun, Meerut and Moradabad including BSC and 1642+ (and increasing) sites.

Timely fault restoration under corrective maintenance and verification of reported faults based on severity along with O&M.

Ensuring smoothly completion of planned outages, relevant information to Business team related to Outages.

TRX Addition/Deletion, E1 Addition/Deletion Optimization Orientation by analyzing the KPI report.

Resolution of Customer complains within the SLA.

Ensure strict adherence and execution of Preventive maintenance activity within SLA period

Spare management of Cluster for closure of Network Major/Minor fault within the SLA.

Preparing NWA report for outage-based Availability of Network.

Prepared Monthly Performance Status Report.

Performed trend Analysis of NWA Dashboard, zero call sector and regional PPT Report.

Cell Based NWA form M2K server and prepared cell wise Network availability, and resolve if any dip.

Follow up all the technical Procedures issued by the operations manager and provide recommendation when necessary.

Handle the trouble ticket (TT’s), and Lead the Engineers and technicians’ team to achieve our duties fast as possible.

Handle the corrective & preventive maintenances of the site.

Handle the BTS & BSC Alarms.

Conduct technical site survey GSM/CDMA In-Building Solution in Dehradun Haridwar & UPW for RCOM project.

Installation & Maintenance of Red Win/MakeSet P2P and Alvarion/Airspan WiMAX Equipment.

Network Engineer or (O&M) in Link quest Telecom at Dehradun location for same project from 1st may 2013 to last working day was 25 March 2015.

Network Engineer or O&M Engineer in TDS at Dehradun location May 1 2011, April 2013

Good analytical and troubleshooting skills.

Take Responsibility of the Project WiMAX/P2P Installation.

L1, L2 Feasibility Survey and RF Activity.

Installation & Maintenance of Red Win/MakeSet P2P and Alvarion/Airspan WiMAX Equipment.

P2P, P2MP RF Link Survey & Link Installation and RF Planning.

Customer Complaint Handling and customer Support 24*7 formats.

Remarkable experience in wireless network development, WiMAX Operation and Network Support.

15 December 2010 to April 2011

Network Support executive at Virtual Retail Pvt. Ltd. Dehradun Uttarakhand.

Manage and maintain Local Area Network.

Proficient in wireless LAN/LAN Technologies, Topology and network Printer Sharing.

Proficient in monitoring and troubleshooting the network /link in case of any breakdown.

Installation of various type of modem for Lease line and RF radio for P2P, and P2MP.

Academic/Professional Qualification

MCA from Allahabad Agriculture University-Deemed University in the year of 2006.

BCA from Chaudhary Charan Singh University Meerut in the year of 2003.

Personal information:

Name: Deepak Kumar Sharma

Father Name: Shri Chait Ram Sharma

Mother’s Name: SMT. Damyanti Devi

Date of Birth: 21/June/1982

Address: Post & Village: Gumaniwala Shyampur

Near: Rishikesh, Distt: - Dehradun

State: Uttarakhand-249204

(Deepak Kumar Sharma)

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