Customer Service Data Entry
Resume:
Kelly Courson
Jefferson, TX *****
*************@*****.***
I am a 15+ year experienced retail sales merchandiser in the grocery industry. I have 12 yrs experience in manufacturing and production. Five years with Fleetwood Travel Trailors. 6 yrs of brazing/soldering a.c. coils and 4.5 years Automotive Sales with catalogs and computer, and mixing Automotive paint
Along with shipping and receiving, warehouse, inventory, placement and preparing orders for shipment and check ins.
Willing to relocate to: Shreveport, LA - Longview, TX - Marshall, TX Authorized to work in the US for any employer
Work Experience
Reset Specialist
SAS Retail Services - Jefferson, TX
November 2018 to Present
I am a wall to wall floor to ceiling specialist in the grocery business. I receive stock/product and issue credits as necessary. Inventory control, audits and placing orders. Place all sales tags during sales and I enjoy helping with the customes.
Retail Coverage Specialist
Acosta Sales & Marketing - Jacksonville, FL
March 2013 to June 2018
I cover 24 stores in my East Tx territory. I'm responsible for all stores to be in compliance per my clients. My clients range from Tabasco, Clorox, Hormel, Tyson, John Frieda, Tortellini, Dole, Hostess and etc. Thorough and effective troubleshooting and addressing various issues with Store managers, associates and my neighboring vendors, coworkers or whomever necessary. I believe in strong communication. I love the diversity of my customers and being able to help them. Retail Sales Representative/Merchandisers
Advantage Sales and Marketing - Kilgore, TX
March 2011 to March 2013
Responsibilities
Wall to wall merchandiser, resets, sales rep with territory experience. New store set ups, remodels full and partial. Strong experience, knowledge, and understanding of store procedures, guidelines and management expectations.
Accomplishments
Completed all assignments 100% to schematics and management approval. Strongly capable of problem solving and troubleshooting most all issues that require extra attention with or without management . I am very experienced with training of new hires and my work shows pride and integrity. Skills Used
I use a wide range of skills that has been learned over several years of working with a professional diverse team. Including pricing, tags, reviewing and checking in new product. Resets, merchandising,ordering,planogram
Education
Diploma in Business
Sabine - Gladewater, TX
1975 to 1986
High school diploma or GED
Skills
• Customer Service (10+ years)
• sales (10+ years)
• management (10+ years)
• excel (10+ years)
• inventory (10+ years)
• Quality Inspection
• Time Management
• Data Entry
• Warehouse Experience
• Planograms
• Manufacturing
• Pricing
• Merchandising
• Quality Assurance
• Retail Sales
• Quality Control
• Store Management Experience
• Shipping & Receiving
• Negotiation
• Freight Experience
• Assembly
• Packaging
• Inventory Control
• Order Picking
• Retail Management
• Loss Prevention
• Pallet Jack
• Logistics
• POS
• Supply Chain
• Microsoft Excel
• Freight
• English
• CRM software
• Clerical experience
• Supervising experience
• Microsoft Office
• Mechanical knowledge
• Warehouse distribution
• Laboratory experience
• Cash handling
• Basic math
• Driving
• Route driving
• Inside sales
• Microsoft Word
• Microsoft Outlook
Certifications and Licenses
driver's license
Assessments
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Delivery Driver — Familiar
October 2020
Interpreting instructions or signs and solving problems Full results: Familiar
Numerical Reasoning Skills — Familiar
October 2020
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs
Full results: Familiar
Automotive Maintenance — Proficient
October 2020
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Mechanical Knowledge — Proficient
October 2020
Understanding and applying mechanical concepts and processes Full results: Proficient
Customer Service Fit — Proficient
December 2020
Measures the traits that are important for success for customer service roles. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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