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Customer Care Solution Architect

Location:
San Pedro Tlahuac, 13000, Mexico
Posted:
July 30, 2022

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Resume:

Dear Sir or Madam,

I am writing as requested and attaching my CV for your consideration.

As you will see from my CV, I am a college graduate with 29 years of experience working International Telecommunications Leading Companies. I am experienced Telecom Presales & E2E Solution Architect Expert in the following Areas, Telco Legacy & Telco Cloud, IMS & Core Domain, OSS, Experience in Design, Deployment & Operations (Multi Vendors) 4.5 & 5G technology Implementation & Trouble Shouting Solutions Responsibilities: E2E Cross Domain Arquitect, (Cloud Transformation) Handling RFI, RFP & RFQ proposals for Cloud, DC, IaaS, SaaS Focus always in Telecom Customers. I am highly experienced working with International customers

I see myself as a highly dedicated and strongly driven individual partner, focused in Telecommunications & Customers Business Negotiations. I believe that my key qualities are my excellent interpersonal skills and strong communicative ability, combined with my talent for effective organization, innovation and research to develop new Business, sharing Knowledge, optimizing process and prioritization.

I look forward to hearing from you.

Yours faithfully,

Luis Angel Castañeda Popocatl

Senior E2E Telco Cloud Solutions Architect

Personal Details

Name: Luis Ángel Castañeda Popocatl

Address: Blvrd Bosques de Africa #12, Col bosques de Aragon Nezahualcoyotl Edo Mx.

C.P. 57170 Edo de México, México

Country: México

Nationality: Mexican

Gender: Male

Date of birth: 1967-03-20

Mobile: +52-56-207*-****)

Email address: adrxt3@r.postjobfree.com / adrxt3@r.postjobfree.com Professional Experience:

From

Year

City /

Country

Employer Job title Job description

2021-03

To

2021-10

Remote/USA NOKIA

Operations

Solution Architect

Engineer

Presales support

for Netact Product

NDS 20.9 40M TMO Upgrade Team,

Lab test NDS 17 to 20.9 vHSS, vHLR

Test & Implementation of IIS, ADM, DSA,

SRs CBE, PGD, PGW, DHCP

5G SDL

Netact (OSS & BS) Platform

Cloud Transformation Project 40M

IMS Volte Configuration vIMS

(cloudification project)

5G Subscriber Data Management (SDM),

Policy and Signaling functions. Introduction and

Test.

Main Tasks:

Project NDS20.9 Upgrade 40 MSubs TMO

LAB Function test, Upgrade test procedures, MOP’s update, Traffic test, SPML test, Load test. FOA & ROLLOUT for NDS 20.9 Nodes, Baby seating, alarm monitoring. Tickets open/close. CBIS & CBAN Configuration. And Orchestration in TMO-LAB Upgrade IMS to vIMS, 21.0 - vIMS Call flow Tests & Deployment, IMS to vIMS Upgrade VM to VM (CAS) and FOA for TMO

vSBC Configuration for new call flows / VoWifi- VolTE Roaming From vHSS to 5G SDM integration with OneNDS, Tests Volte Over NR, 5G Provisioning test cases, Deployment of services based in profiles.(SBA)

For Masive IOT, Low latency, Hgh Band Services.

Personal training focus as cloud solutions, CLOUD INFRA, VM, K8S, Containers. Study Nokia solutions. 5GCore

vIMS CTS-CFX-NTAS-SBC Nokia Test, Test, Configuration, Upgrade & Deploy 2017

Mexico/ City NOKIA

Operations

Senior E2E

Solutions

Telco Cloud Solutions, vEPC, vIMS,

vHSS, vHLR, Packet Core, HSS, IMS,

To

2019-

Sept

architect

xDA Senior Cross

Domain Arquitect

4G & 5G

VoLTE, PCRF-PCEF, IoT LTE-M. IMS

Expansion and integration with Nokia

NDS, HSS HP, PCRF (CPS) Cloud

Transformation Solutions for ATT,

ALTAN, TELCEL, claro

Main Tasks: As Solutions architect

Cloud Transformation Projects De

Consultancy Service for IMS-Volte LTE

5G Solutions Trial for AT&T

Delivery & implementation of IMS& vIMS Expansions. ALTAN, AT&T, Claro Movistar Cloud Integration, infrastructure vHSS, vHLR, vIMS, vSBC, Orchestration VM & K8s, Micro services NDS Deployment, Integration, commissioning O&M for Claro Colombia & Argentina VoLTE & IMS Certification L2 & L3

Call flow TS & analysis: Volte CSFB, 4G,3G, Volte IMS optimization, Test Cases Customer care & KPI-QCI Report. Analysis.(nokia .

BSS, OSS, Wireless & core Network

MVNO Segmentation Handling. 5G Solutions Arquitect, as Evolution from 4.5 G, SDM, UPF, SDL,

Nov 1

2010

To

April 30

2017

Mexico/ City Huawei

Technologies

Senior Solutions

Architect

Presales

- Business Consulting & E2E

LTE Presales Solutions Architect

in Huawei Mexico AT&T Mexico

-Developer of 3G & 4G LTE, PS, PCRF-

PCEF Solutions for Telefonica, AT&T,

- Support to Pre-Sales process RFI, RFP,

RFQ, SOC & Biding Handler.

Main Achievements:

-Red Compartida IFT adviser

-CANIETI Telecom Chamber Section III

Proprietary Chancellor

Presentation to Cx Level,

Sales over 20 M USD per Year

Career history

From

Year

To Year City /

Country

Employer Job title Job description

Jan-

2010

Oct-2010 Mexico/

City

Overall

Electric

Supply

Sales &

Solution

Architect

Businesses oriented develop to

Execute Feasibility Analysis and

dimensioning of E-commerce Site,

Integrate solutions for the Project.

2009 2009 Santiago/C

hile

Ericsson

Chile

Senior Solution

Architect

-LTE (4G) First LATM Network

design, Solution architect.

1991/

2008

LTE (4G) First LATM Network design, Solution architect. Director for Americas Wireless Second Line Support, Solution architect LTE early test. Delivery HW-Swap Upgrades. Lead Task Force for Japanese Customer care Team

GSDC-Mexico Vice Director 2nd Line Support, Director, European Hub Director 2ND Line Principal Support Engineer. / AXE APZ/IO Technical Director 3er LINE Master Support Engineer Responsible.

Lead Worldwide Design & Support Task forces in the Product Development Unit 2ND Line Support Engineer / Ericsson Core Products /AXE Technical Trainer Main Experiences:

- Cx Level Relations

- E2E Telecom Solutions Design

- 5G SA-NSA, 5G platform Design, UPF, SDL, AMRF,

- Cloud Computing

- OSS BSS Design Solutions

- NOC Core Experience, SLAs. Trouble shooting & Emergency Handling

- IoT LTE-M Solution & Deployment. R13, & R14 Specs. eUICC

- Cloud Solutions Design.

- IMS Solutions Certificate L2 & L3 for Nokia

- VoLTE Certificate L2 & L3 Nokia Solution

- PCRF Cisco Policy Suite 19.x

- MVNx Solutions E2E Wholesale Networks design

- Cloud Computing Solutions / Cloud Transformation analysis

- 3G & 4G LTE, E2E, Network design & strategy business developer.

- LTE Multi-Vendors Solutions Knowledge

- Design VoLte & VoIP Solutions, CS Fall back, IMS Integration in LTE (VoLTE)

- 3GPP ETSI Handling

- Core network CS & PS, BSS & OSS Solutions Developer

- Experience as Solution Architect “Wireline, LTE, CDMA, GSM, Wireless Networks”

- Experience in Staff Handling & Strong Leadership

- Task Force & Root cause analysis Leader in Americas.

- Emergency handling & Support Issues.

- Emergency recover leader,

Worked with National & Worldwide Customers:

ATT, ALTAN, CLARO, Nextel, MVS, ULTRAVISION, BESTEL, IUSACELL, AXTEL, MARCATEL, MAXCOM, BESTEL, Telcel, America Movil, Telia Sweden, Tele-Nor, BT, KPN, Orange, Telmex, Vimpelcom, Movistart, SKT, Telestra, Telefonica, Digicel, E-mobile, Soft-bank, Telecom, Milicom, AT&T, T-Mobile, Vodaphone, Entel-Chile, Claro-SV, TELECOM Arg.,

• Other skills

Business Consulting ROI, OPEX, CAPEX, In Telecom Markets

Generate Transfer Knowledge with Workshops,

Developer contacts, teamwork, attitude, main business oriented, focus in customer satisfaction,

Knowledge. sharing

Language skills

Language Level

English

Spanish

Swedish

Fluent 90% (Preparing TOELF Certification)

Mother Tongue

Basic

Educational qualifications

From

Year

To

Year

Education type * Branch of study ** Institution name Certificate / Degree 1985 1990 Engineering Communications &

Electronic

IPN ESIME Degree

2008 2008 Diploma Administration EBC Degree

Training & certificaciones

GOOGLE GCP (Infrastructure) Certificate Asociate CGP Preparation QwickLabs & Trainning over 240 hrs

Autoridad emisora Amazon Web Services (AWS)

Introduction to AWS Snowball Edge

Autoridad emisora Nokia

vHSS R20.9 L3 Certified

5G SDL L2 & L3 Certified

ONE NDS 20.9 L2, L3 Certified (Provisioning Backend) HSS, EIR, HLR, DHC 20.9 L2 & L3 Certified (Provisioning FrontEnd) CTS R13.0 Overview

Data Center Sales Virtual Bootcamp:Data Center Networking Data Center Sales Virtual Bootcamp:Edge Cloud Opportunity Data Center Sales Virtual Bootcamp:Edge Cloud and Low Latency Use Cases Data Center Sales Virtual Bootcamp:The Perfect Partnership Course introduction TAS

INTRODUCTION TO THE NOKIA CTS

IMS CFX-5000 Session Handling and Routing

VOIP Quality Issues

VoIP and Protocols Overview

Building blocks for 5G Core

CFX-5000/CMS-8200 IMS 17.0 Functional Delta from Bare Metal to Cloud Discover 5G (3GPP R15)

I-SBC feature overview

Multi-Access Edge Computing (MEC):AppFactory

Multi-Access Edge Computing (MEC):Services (GS SI) SBC Overview

SBC Success Cases XXX_SBC_L3_SUCCESS_SPL

SBC related Professional Services XXX_SBC_L3_SERVICES_SPL SDL Control and Configuration Management

SDL Data Architecture

SDL High Level Architecture

SDL Interface and Protocol

Shared Data Layer Overview

5G System Overview

Building blocks for 5G NR

What is the set of key use cases for 5G?

Why will we need 5G?

Final Test LNI3.0 eMOP5.0 Licensing

GS SI - 5G Technology

Introduction to Virtualization and Telco Cloud

NetEng Test on 5G NR Basics

5G System Training

GS SI - 5G Essentials

NetEng Training on 5G18A Essentials

NetEng training on 5G18A 5GNB Architecture and HW components NetEng training on 5G18A Cloud RAN

VOLTE Certification - Nokia VoLTE Solution

GS SI - BT - GEN50 SI Studio Module 1 TO 11 L2

GS SI - BT - GEN50 Work Assignment L2

Onboarding-N3-MN-CC-OneNDS

One-NDS L2

Telco Cloud Troubleshooting Overview (VMware)

CBIS Functional Architecture L2

CloudBand Networking Solution L3

Cloud Computing

Autoridad emisora Nokia

Cloud Infrastructure for Realtime Applications

Cloud for Converged Core L2 Sales Certification

Cloud transformation towards Networks of the Future Introductory Analytics Training for GS (highly Recommended) NFV and Telco Cloud

OpenStack Fundamentals: Managing Networks

OpenStack platforms CloudBand

SI VoWIFI Certified Solution Architect L3

Telco Cloud Management Solutions Certified L3

Telco Cloud NCI-R Troubleshooting Overview

Telco Cloud Overview

Telco Cloud Starter

Telco Cloud Troubleshooting Overview (VMware)

Telco Cloud for Core Networks

VMware platforms NCIV16 and NCIV16N

VMware: Cloud Fundamentals

Virtualization

VoLTE and VoWiFi – Sales Certification L2

SBC Overview

VoLTE - VoLTE_and_VoWiFi: Market View

VoLTE_and_VoWiFi: Market View

VoLTE - VoLTE_and_VoWiFi: Solution Overview and Sales Guidance SCRUM Master (under Certification)



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