Customer Service Assistant Manager

Iffah Qureshi

adrxqd@r.postjobfree.com 713-***-****

**** ***** *** ****** **, Houston, TX 77083

Summary

Always aiming to provide friendly and excellent customer service. Hard working, organized, dependable, driven, and quick learner. Easy to get along with and work in a team environment. Proficient at multitasking, handling confidential, and/or sensitive information. Committed in meeting daily objectives, goals, and tasks within the given time frame. Experience

Host & Guest Relations

Lasbela Restaurant • Stafford, Texas

09/2021 - 12/2021

• Greeted guests as they arrived and escorted them to the table

• Presented menus, created personal dining experience, answered questions, and offered suggestions on menu items, beverages, and notified about any specials

• Supervised and coordinated dining room activities and directed staff to provide fast and courteous service

• Walked through dining room during service to ensure guests satisfaction and advised servers of any specific service needs

• Addressed guests requests or complaints and escalated major complaints to the manager

• Inspected dining room for cleanliness, proper supply levels, and required staffing Social Media Specialist

Halawa House Marketing • Houston, Texas

08/2020 - 12/2021

• Meticulously engineering social media strategies that align with Instagram's algorithm so as to reach optimal target audience

• Content creator - promoting enticing visuals with profound and intricate captions so as so increase engagement and traffic

• Creating and scheduling social media posts

• Collecting and monitoring analytics so as to obtain valuable insight in regards to heightened engagement to promote fiscal benefit

• Reacting quickly to trends

• Fostering and curating interpersonal relationships with existing and prospective customers whilst adapting problem-based-learning methods so as to ensure optimal responses to feedback including questions, comments, suggestions, and concerns

• Creating content and post frequently on social media outlets (facebook and instagram) Analyzing social media performance weekly

• Coordinating with influencers

Assistant Manager

Iqbal Hussain • Karachi, Pakistan

12/2015 - 02/2020

• Managed petty cash in amounts up to $5,000

• Assisted with payroll for up to 30 employees

• Advised senior management on staffing needs and employee issues

• Recorded inventory usage and reordered supplies as needed

• Assisted the manager in hiring, supervising, and operating procedures

• Supervised up to 30 staff members

• Monitored the daily activities of up to 30 staff members

• Administered payroll alongside manager

• Responded quickly and efficiently to customer complaints

• Dealt with clients

Teacher's Assistant

The International School • Karachi, Pakistan

09/2015 - 11/2015

• Supervised up to 25 students

• Provided support and assistance to students throughout the school day

• Updated bulletin boards in accordance to lesson plans Evaluated and documented student progress Prepared lesson plans for up to 25 students

• Developed creative activities for student participation and learning

• Monitored and recorded progress for up to 25 students Maintained cleanliness and organization of classroom Set up creative learning environment for the students

Special Education Teacher

Cornerstones School • Karachi, Pakistan

08/2014 - 12/2014

• Taught students with speech, language, motor and learning needs in elementary classrooms

• Created IEPs and daily lesson plans for each student; provided quarterly IEP progress reports to monitor progress towards meeting annual goals

• Provided a multi-sensory, language-based classroom, including visual, auditory, tactile and kinesthetic support Skills

Customer Service Sales

Management Mac OS Microsoft Office

Scheduling iOS

Education

Bachelors in Arts

University of Karachi - 2020 • Karachi, Pakistan

• Volunteered at a special children's carnival

• Attended a Model United Nations Conference

• Volunteered on a monthly basis to prepare meals at the local community food bank

• Volunteered at a senior home and orphanage

• Gave tuitions to students

• Volunteered at a fine dine restaurant as a hostess. Languages

English Urdu Hindi

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