Andre Paden

Tampa, FL *****

adrxps@r.postjobfree.com

+1-813-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Verizon Wireless Customer Service Representative (contracted) 24-7 Intouch - Tampa, FL

March 2022 to May 2022

I resolved challenging customer issues including device related troubleshooting passwords, Downloading my verizon app, changing service, service upgrades, upgrading data, billing, and service inquiries. Turbo tax (contracted)

24-7 Intouch - Tampa, FL

December 2021 to March 2022

I provided personalized tax preparation software support through inbound phone calls and video customer service and technical support, handling technical support questions via phone, with video capability.

Claims Representative

GIECO - Tampa, FL

December 2016 to December 2021

Claims Service Representatives take inbound calls to deliver exceptional customer service, I provided reassurance to customers, and I gather information such as police reports and pictures to advise customers of the next steps to get them back on the road. Medication Aide lead/supervisor

Atria Senior Living - Lutz, FL

November 2013 to November 2016

I administer medication to residents and provided the daily living for residents. I also supervised employees during shifts, I also made sure the RX scrips were dated and sent to the pharmacy, i also made phone calls to doctors, Pharmacy's and registered Nurses. Education

High school or equivalent in All

Weequahic High School - Newark, NJ

September 2001 to June 2005

Skills

• Hippa

• Cpr

• Cpr certified

• Med tech

• Leasing

• Osha

• Medical Terminology

• CNA

• Receptionist

• Microsoft Word

• Medical Records

• Vital Signs

• Filing

• Customer Service Skills

• Call Center (4 years)

• Customer Service

• Data Entry

• Alzheimer's Care

• Dementia Care

• Hospice Care

• Medication Administration

• Property Leasing

• Property Management

• Yardi

• Fair Housing Regulations

• Microsoft Excel

• English

• Microsoft Outlook

• Caregiving

• Patient Care

• Negotiation

• Microsoft Office

• Typing

• Sales

• Senior care

• Meal Preparation

• Nursing

• Memory Care

• Hospital Experience

• Software Troubleshooting

• Technical Support

Certifications and Licenses

Medication Administration

April 2019 to March 2020

Driver's license

Certified Medication Aide

Enrolled Agent

Additional Information

SKILLS

call center

customer service

My Skills/Experience working with Alzheimers, Dementia, and Total residents. CPR Certified, Med Tech Certified, HIPPA Certified. OSHA certified, Certified in Behavior, Leasing consultant

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