Collection Representative Customer Service
Resume:
Vanessa Maldonado
Collection Representative / Service Center Administrator - Otto Bock Orthopedic Services LLC
Chicago, IL 60630
**********************@***********.***
Highly motivated insurance billing and coding specialist searching for a long term position where I can apply my knowledge as well as gain knowledge from a thriving business. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Dovenmuehle Mortgage, Inc. - Lake Zurich, IL
December 2021 to Present
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers and clients
• Answered any loan specific questions
• Handled calls within 6-8 mins
• Answered 90% incoming calls
• Provided excellent customer service
• Managed emails
• Input any work orders to the correct department for our client and or customers Collection Representative / Service Center Administrator Otto Bock Orthopedic Services LLC
August 2018 to December 2021
Responsible for collecting on Aging Reports
• Processing denials
• Obtained any additional information/documents required by insurance company
• Verified benefits, contracts with insurance company, billing requirements
• Assisted customers/collection team in maintaining outstanding balance/payments
• Corrected deficiencies as they are identified
• Verify prior authorization status
• Verified eligibility
Claims Analyst
Healthcare Financial Resources
May 2017 to July 2018
Investigated hospital claim denials
● Worked with insurance companies to have claims paid
● Submitted medical records to appeal claims denials
● Kept relationships with hospitals to have remote access to patient's medical records/chart
● Verified the accuracy of referrals
● Scanned documents into software on computer
Shift Leader/Manager
Einstein Bagels
January 2014 to April 2017
01/2014- 04/2017
● Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional
service
● Led and directed team members on effective methods, operations, and procedures
● Responsible for opening and closing, and baking for the store
● Performed all transactions in a cordial, efficient and professional manner
● Encouraged feedback from customers and used feedback to implement positive changes within the company
● Maintained a safe working and guest environment at all times
● Executed excellent customer service
● Responsible for inventory
Verification Specialist
Pre-billing Insurance
May 2016 to September 2016
Printed hospital face sheets
● Scanned face sheets into software on computer
● Kept relationships with hospital to have remote access to face sheets
● Moved PDF files to software on computer
Education
Diploma
Computer Systems Institute - Chicago, IL
2016
High School Diploma
Bartlett High School
2010
Skills
• Microsoft Windows
• VPN
• Remote access software
• Typing
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