LaWanda Cole

Jonesboro, AR *****

adrxnf@r.postjobfree.com

+1-405-***-****

Authorized to work in the US for any employer

Work Experience

Assistant Manager

Krispy Kreme - Jonesboro, AR

May 2022 to Present

• Opened and closed store

• Answered questions from guests over the phone, email, and in person

• Counted cash drawers and coordinated change orders for employees Packer/Shipper

Interstate Highway Sign Corp - Little Rock, AR

December 2021 to April 2022

Inspecting the signs

Cleaning and trimming the signs preparing them to be packaged. Package the signs and verify the correct information. Preform quality control for each sign.

Deliver the Packages to the United States Postal Service to be sent out to the customers.

• Trained new associates on company processes and procedures Customer Service

Majorel

June 2021 to November 2021

Assisting customers put back order support

Correcting any orders that come through

Escalating the orders that need to be escalated to the next tier Member Service Representative

Continuum Global Solutions

September 2020 to June 2021

Advising member of the benefits, go over the claims with the members. Verify the insurance is active. Retention Specialist

Full Potential Solutions - Kansas City, MO

December 2019 to April 2020

Go over the accounts of our customers.

Resolve any problem that is occurring.

Submit credits for the customers

Trouble shooting

Data Entry

Customer Service Representative

NTT DATA Services - Oklahoma City, OK

September 2017 to November 2019

Answering incoming phone calls for the Health Connector. Going over members accounts, balance and enrollment. Creating cases for the member to correct any errors on the account. Cashier/Customer Service

Flash Mart - Oklahoma City, OK

May 2017 to September 2017

To open the store, check out the customer as they come in. To clean and stock the store on a daily basis. Count down all monies at the end of the shift. Front End Manager

BUY FOR LESS - Oklahoma City, OK

February 2016 to July 2016

Managing the cashiers, assisting with the running of the front end of the store. Customer Service to the guest of any problems or questions.

Education

Currently Attending in Business Management

DeVry University-Chicago/Loop

March 2020 to Present

Some College in Culinary Arts

Platt College-Central OKC - Oklahoma City, OK

January 2015 to November 2015

Some college in Business Management

Seminole State College - Seminole, OK

High school diploma or GED

Skills

• Customer Service (10+ years)

• Call Center (10+ years)

• Customer Support (2 years)

• Customer Care

• CSR

• Leadership Experience (1 year)

• Cooking (10+ years)

• Culinary Experience (2 years)

• Food Preparation

• Catering

• Microsoft Office (5 years)

• Kitchen Management Experience

• Microsoft Excel

• Workforce Management

• Management Experience

• Food Safety

• Banquet Experience

• Food Production

• Restaurant Experience

• Food Service

• Office Experience

• English

• Retail Sales

• Sales Experience

• Cash Handling

• Supervising Experience

• Typing

Assessments

Call Center Customer Service — Highly Proficient

December 2019

Applying customer service skills in a call center setting. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Citadel Certified Call Agent, Certified Phlebotomist

Contact this candidate