Elaina McDonald

**** ** ******* *****

Blue Springs, MO 64015

Phone: 816-***-**** (Cell)

Email:adrxlz@r.postjobfree.com

Objective

To obtain a work from home position where I am able to utilize my excellent skills, and experience to effectively and efficiently contribute to the growth of any company or organization.

Experience

2021 to 2022 Budget Inn Opelousas, LA

Manager

• Balancing daily accounts

• Customer service, Check guest in and out

• Make reservations

• Make sure hotel rooms were cleaned & serviced

• Payroll

• Scheduling

2018-2021 Quality Inn & Suites Kansas City & Blue Springs, MO

Night Auditor/Guest Services Agent

• Balancing daily accounts

• Customer service

• Check guest in and out

• Make reservations

• Assist management in any way needed

2015-2018 Sunnyside Motel Kaplan, LA

Manager

• Balancing daily accounts

• Customer service, Check guest in and out

• Make reservations

• Make sure hotel rooms were cleaned & serviced

• Payroll

• Scheduling

2010-2015 Comfort Inn & Suites Kansas City, MO

Night Auditor/Guest Services Agent

• Balancing daily accounts

• Customer service

• Check guest in and out

• Make reservations

• Assist management in any way needed

2006-2010 Days Inn Opelousas, LA

Guest Services Agent/Night Auditor

• Customer service

• Check guest in and out

• Make reservations

• Assist management in any way needed

• Balancing daily accounts

2004–2006 ARO Kansas City, MO

QA Representative

• Proofreading.

• Answering questions

• Call center

• Correcting errors done by telephone interviewers.

• Process insurance applications before being sent to applicants and the home office.

1999-2003 Sprint Overland Park, KS

Billing Specialist II

• Developed accounts systems to track huge errors and unusual trends in billing of business and residential customers.

• Responsible for catching over $1,000,000 in revenue errors before billing was processed to customers

• Developed and managed methods and procedures manuals for above accounts system and payphone billing.

• Implemented training for new recruits.

• Acted as assistant supervisor on occasion.

Education

1981–1985 Bishop Hogan High School Kansas City, MO

• General and Office Studies

1986-1987 Professional Business School Kansas City, MO

• Certified Nursing Assistant, Graduated Valedictorian

Interests

Building my own business, reading, computers, Internet research

Skills

Typing 45 wpm, Data Entry, Microsoft Word, Works, Excel, PowerPoint, Access, WordPerfect, Open Office, Troubleshooting and Technical Support Specialist, Customer Service, Resolution, Decision Making

References Provided Upon Request

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