Claudia Hernandez

*** *. ***** **. #****, Chandler, AZ 85225

480-***-**** / adrxlh@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Bilingual Spanish/English

Effective and Professional Communication

Organized/Fast Learner

10-Key

9+ Years of Customer Relations Data Entry

Empathetic and Patient Spreadsheets

Adaptive Team Player

Entering and filing of orders.

Interacted with customers to follow-up on shipping statuses and expedited orders.

Promptly responded to general inquiries from members, staff and customers via e-mail and telephone.

Served the company as one of few bilingual Spanish/English customer service representative.

Communicated regularly with upper management regarding the account's performance; bringing areas that were out of compliance with contractual agreements to their attention and provide improvement plans. Assured files were maintained.

Provided accurate, timely and professionally written or verbal, statistical reports to management for historical, current status and forecasting purposes (including budgets, pricing, revenue, etc.).

Executed other additional duties and responsibilities as assigned.

Consulted with clients to determine massage needs and special requests.

Documented detailed clinical S.O.A.P. notes to track client progress.

Performed wide range of massage methods and techniques.

Completed 2-3 massages per 5-hour shift with sessions ranging from 60–120 min.

Engaged with customers and followed up with all prospects within two days.

Learned and recognized triggers based on customer behavior and connected with clients whom requested to terminate or downgrade service.

Maintained client rapport & ensured satisfaction as measured by end user satisfaction surveys

PROFESSIONAL EXPERIENCE

Maven Commercial Cleaning Services, LLC Chandler, AZ

Cleaning Professional 8/2020 – Present

Elements Massage Mesa Gateway, AZ

Licensed Massage Therapist 2/2018 – 2/2019

Accident Chiropractic and Wellness Center Chandler, AZ

Licensed Massage Therapist 10/2017 – 2/2018

Cortiva Institute of Massage Therapy Scottsdale, AZ

Student Therapist – Cortiva Clinic 3/2017 – 9/2017

Channel Master Gilbert, AZ

Account Manager 1/2015 – 5/2016

PCT International, Inc. Mesa, AZ

Customer Service Representative 9/2007 – 1/2015

EDUCATION

Cortiva Institute of Massage Therapy Scottsdale, AZ

Massage Therapist 2/2017 - 9/2017

Mtn. View High School El Monte, CA

Diploma Earned 1993

VOLUNTEER

Sprouts Farmer’s Market

Chair Massage 3/2017

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