Customer Service Store Manager
Resume:
Charles A. Dry
Round Rock, TX 78665
*.***@***.***
I am a professional individual with 32 years of experience in Music Sales and Management with exceptional customer service skills and extensive knowledge within the Music business.
My work ethic is to maintain excellent relationships with customers, band directors and other employees and bring maximum reimbursement to the company.
Strait Music, Inc. 07/2012 - Present
Music Education Account Manager
. Weekly school visits to determine instrument repairs and accessory needs by working close with band directors.
. Responsible for transporting instruments for repairs if needed and for returning them as soon as possible to the band director when completed.
. Assist band directors with recruiting new students by setting up displays of instruments to promote sales and rentals. Assist students and parents with understanding how exciting music can be and learning more about instruments.
. Responsible for account maintenance by ensuring all payments are received in a timely manner and run all background checks prior to approval of rentals.
. Attend UIL marching competitions to support the schools and to take care of any emergency repairs as needed.
Mr. E’s Music Company 01/2004 - 07/2012
Store Manager
. Responsible for running the daily operations of a family owned local music retail store.
. Ensured all procedures and company polices were followed by all staff members.
. Bi-weekly payroll for employees by collecting completed employee time sheets, verified accurate times worked and turned them into payroll.
. Maintained excellent professional relationships with area band directors, students, employees and customers by committing to all their instrument needs, repairs, sales and education.
. Was charged with inventory control, ran reports to show sales and show what products were still in stock.
Professional Skills:
. Affluent in Point of Sales Systems, computer knowledge and inventory reports
. Efficient with all payment collections, background checks, accounts receivable, accounts payable and employee payroll
. Excellent Customer Service Skills and Management Skills
. Extensive knowledge of musical instruments, vendor products and accessories
. Can drive all modes of transportation
Education:
Master’s Degree in Music Education from Texas Christian University - Graduated - 1987
Bachelor of Music – from Texas Christian University – Graduated - 1985
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