Sales Associate Management
Resume:
Brittany Prock
********.*****@*****.***
PROFILE
Client-minded customer relationship / project management associate eager to join an energetic team of good people to drive success. I bring proven ability to create positive, long-lasting relationships with customers and colleagues. Optimistic at heart and a team player recognized for dependability, I offer a passionate approach and colorful ideas.
SUMMARY
Efficiency and Time Management: Proven record of completing multiple projects on time and on budget
Management Skills: Individual contributor experienced in successful collaboration and problem solving
Communication Skills: Excellent written and verbal skills. Proficient with digital and social channels
Business Platforms: Microsoft Office Suite and Slack
WORK EXPERIENCE
Project Management, Visual Interest, February 2022 – July 2022
Customer success management. Oversaw full post-sale process by coordinating the efforts of colleagues across several disciplines to ensure the promises made to our clients were promises kept. Responsibilities included:
Quality control – certified that the myriad technical details of client orders were complete and accurate
Vendor relationships – developed and maintained relationships with partners to stay on top of supply chain issues and ensure real-time updates to calculate delivery estimates as accurately as possible
Product Expertise – sourced alternative selections when product delays would create risk to a project
Reason for layoff: Reduction in force
Lighting Assistant, Ultra Design Center, July 2021 – February 2022
Responsible for the client experience in the showroom and supported post-sale activity relative to promised deliverables. Responsibilities included:
Inventory knowledge – learned makes, models, and features of all available lighting products
Purchase Orders – confirmed client orders were complete and accurate
Logistics management – regular communication with vendors to track and schedule deliveries
Client relationships – maintained communication with client to provide accurate estimates of product arrival
Reason for layoff: Company sold
Sales Associate, HomeAdvisor (aka Anji), November 2019 – April 2020
Sold memberships to Service Professionals and helped them maximize their affiliation with the organization. Responsibilities included:
Sales – reaching weekly sales goals on a consistent basis
Marketing – critique client websites, etc. and offer suggestions for more powerful messaging
Training – teaching clients how to use the available tools and resources to increase their lead generation
Personal Banker, Wells Fargo Bank, Ashburn, VA, January 2010 – October 2014
Developed long-term relationships with key personal and commercial accounts
Met weekly sales goals
Processed all requests, from loan applications to multi-account money management
Witnessed and validated vault operations, including counting, safety box audit, etc.
Notary Public
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