Center Representative Service

SUMMARY OF QUALIFICATIONS

•Highly professional, dependable, and able to perform duties with minimal supervision

•Able to read, write and communicate English

•Computer/Technology savvy

•Excellent communication skills

•High impact leader, Team player

•Motivated, Enthusiastic

•Ability to learn quickly, make sound decisions and work in stressful situations

•Skills: hard-worker, proficient, reliable, attention to detail, problem solving, multi-tasked, safety and maintenance

EMPLOYMENT HISTORY

Inbound Call Center Representative Jul. 2019 – Current

American Honda Motor, Chino CA •Provide troubleshooting assistance to customers. • Scheduled appointments daily for safety recalls through a specialized scheduling system along with contacting dealerships directly via phone. • Strong communication skills along with deescalating situations regarding automobile warranties and recalls. • Delivered great customer service by responding to concerns regarding accounts in a fast paced, structured environment. • Handled constant communication throughout the day via phone, email and Skype on dual monitors. • Great knowledge on Microsoft OneNote, Microsoft Word, and Microsoft Excel. • Provided specialized coding for each incoming call for reporting purposes. • Chosen to be an audio call /live screen monitoring example for future training classes.

Chiropractic Assistant Oct. 2015 – Jul. 2019

Euclid Chiropractic, Upland CA

•Answer high call volume telephones, schedule new patients, take messages, or transfer calls to appropriate individuals.

•Create, maintain, and enter information into databases.

•Set up and manage paper filing system, updating paperwork, or maintaining documents such as attendance records.

•Email newsletters, health material, disability forms, and other information. Frequent use of Microsoft word, Excel, fax, copier, and label maker.

•Supervise other clerical staff and provide training/orientation to our interns.

•Provided ultrasound therapy to patients throughout the day.

Tech Assistant Sep. 2014 – Oct. 2015

JustinTime Communications, Claremont CA

•Maintain scheduling for our cable installers along with providing appropriate routes for them.

•Conduct searches to find needed information to schedule new clients, using such sources as the internet and telephones.

•Open, read, route, and distribute incoming emails or other materials.

•Constant communication throughout the day with our techs regarding customer needs.

•Successfully closed deal with Microsoft word along with my other colleagues.

Customer Service Representative Feb. 2011–Aug.2014

Wal-Mart Neighborhood Market, Upland CA

•Frequently inputting customers Edison/Gas Company billing information data along with accepting billing payments.

•Cash/card handling in a fast paced environment while also handling returns/exchanges throughout the day.

•Providing a clean store pick up system for online orders.

•Answering high volume telephone calls within a busy work environment.

•Always making sure customer’s needs are met and satisfied.

•Stocked merchandise daily, maintained inventory.

EDUCATION

High School Diploma May. 2010

GPA: 3.62

Rancho Cucamonga High school – Rancho Cucamonga, CA

WORK REFERENCES

American Honda Motor – Ellen Metheny 909-***-****

Euclid Chiropractic – Bonnie Guezzeta 909-***-****

JustinTime Com. – Jesus Cervantes 909-***-****

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