Customer Service Accounting Coordinator
Resume:
Angela Shifflett
INSIDE SALES / ACCOUNTING COORDINATOR
Toledo, Ohio, United States
*********@*****.***
SUMMARY
Motivated, personable business professional with a talent for quickly mastering technology. Experienced in all Microsoft and Oracle programs. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated a history of producing accurate information requested by management for analytical review. Flexible and able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences, thrive in deadline-driven environments and have excellent team-building skills.
WORK EXPERIENCE
July 1993-December 2016
INSIDE SALES / ACCOUNTING COORDINATOR
HEIDTMAN STEEL PRODUCTS INC
United States
Communication liaison between Heidtman Steel Products and National Material Company on an average of, 15-20 customer accounts
• Handled multiple top accounts for National Blanking, LLC, responsible for moving between two thousand to ten thousand blanks per month
• Retrieved and maintained customer forecasting to ensure on time deliveries
• Responsible for creating production plan reports for department wide use, discussed in daily meetings for each department to utilize for supporting their activities on the plant floor
• Supported investors outside sales force by scheduling and producing customer steel products
• Responsible for maintaining inventory and invoicing processing customers
• Input purchase and work orders into Project One for production and invoicing
• Ensured customer satisfaction by maintaining customer's weekly production plans according to customer release dates
• Monitored customers steel processing credit limits
• Made collection calls for credit limit and past due invoices
• Highly experienced using Microsoft Office Suite and MSC ACCOUNTS PAYABLE
• Responsible for the full charge of processing all accounts payable, approximately 500 freight bills weekly
• Provided recordkeeping of scrap coils
• Performed miscellaneous accounting projects assigned by Supervisor *********@*****.*** CREDIT DEPARTMENT
• Performed credit checks and reviews for new customers
• Created annual updates and maintenance for existing customers
• Performed customer collection calls
• Interacted closely with Sales and Finance departments INVOICING AND INVENTORY CLERK
• Responsible for recordkeeping of customer owned materials
• Reviewed all Bill of Ladings before submittal to invoicing department
• Entered purchase orders to create workorders
EDUCATION
2009-2010
Associate Degree in Business Administration
ITT Technical Institute
Maumee, Ohio, United States
• ITT Technical Institute, Maumee, OH
Associate Degree in Business Administration GPA: 3.97 Alumni of the National Technical Honor Society, Vice-President 2009-2010
• Business Administration
SKILLS
Customer Accounts Time Management Outside Sales Payments Clerk Budget Accounting Forecasting Accounts Payable Collection Invoices Invoicing Inventory Clerk Payroll General Office General Office Skills Organizational Skills Correspondence Office Skills Customer Service Oriented Customer Service Inventory Purchase Orders Scheduling Credit Issues Collections Finance Credit Management Joint Ventures Joint Venture Maintenance Liaison Operations Inside Sales Oracle Retail Sales Microsoft Office CERTIFICATIONS
Alumni member: National Association of Credit Management. CBA 2000-2005 HONORS & AWARDS
Alumni of the National Technical Honor Society, Vice-President 2009-2010 LANGUAGES
English - Intermediate
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