System Administrator Technology Specialist

NORMAN KENNEDY MONROE

*** *. ***** *** ***, Apt *10210, Mansfield, TX 6063 *************@*****.*** 803-***-**** PROFILE OVERVIEW

Citizenship: United States Citizen

Veteran’s Preference: Veteran, United States Army

Federal, State, Government Experience: Federal Experience Clearance Level (Current/Active): Secret

SUMMARY OF QUALIFICATIONS

Professional Information Technology Specialist/System Administrator bringing over 20 years’ Information Technology expertise with meticulous attention-to-detail. Extensive Training/Experience to support/monitor/protect classified/unclassified local area networks (LAN). Certifications include MCITP, MCDA, MCSE, MCSA, CCNA, as well as Secret Clearance. CORE COMPETENCIES

• Cyber Security

• System Administration

• Problem Solve/Proactive Planning

• Classified Network Support

• Customer Service/Issue Resolution

• Clear Oral/Written Communication

• Training Development/Delivery

• Diagnose Hardware/Software

• Strategic Plan, Implement, Migrate

• SharePoint Designer

• SharePoint Services 3.0

• PBX, 9906-80, 9906-30

• High Path 4000 Voicemail

• Agile ACD Server

• Expression Phone Mail

• Blackberry Support

• Alternate Tokens (ALT)

• Public Key Infrastructure (PKI)

• Remedy Application Proficiency

• Disaster (incl. recovery), Risk, Incident, Response

• Information Assurance Security (Classified/Unclassified LAN)

• Security Authentication (incl. certificates, cards, biometrics/ retinal scan)

• TACSAT, Polycom, Tanberg Video Teleconference

PROFESSIONAL EXPERIENCE

7th Signal Command (Theater) 93rd Signal Brigade Jul 2011 - Present 5615 Hood Street Information Technology Specialist, 2210 (INFOSEC) (This is a Federal role) Fort Jackson, SC 29207 Job Type: Full-Time

Salary: $69,921 per year Hours Per Week: 40

Supervisor: Kelly L. Statham (Permission to Contact? Yes) Phone: 803-***-**** DUTIES/ACCOMPLISHMENTS

Overall key responsibility is System Administrator of classified network, ensuring workstations/laptops are compliant/operational:

• Coordinate/manage Imaging of systems/placing local users on the network/receiving updates/patches

• Accountable for Alternate Tokens (ALT) in lieu of common Access Card (CAC)

• Utilize CAC infrastructure: system provisioning, registration, issuance, termination, token management

• Cyber Security Team Member: receive consistent passing score on Command Cyber Readiness Inspection (CCRI)/meet suspense for security-related tasking/directives 95% of the time with RECLAMA submissions

• Primary Emergency Support (ESF) Action Officer (AO): duties/representation supporting Emergency Operations Center (EOC) for the Network Enterprise Center (NEC) during exercise/real-world events NORMAN KENNEDY MONROE

254 N. State Hwy 360, Apt 110210, Mansfield, TX 6063 *************@*****.*** 803-***-**** Page 2 First U.S. Army Nov 2009 – Jul 2011

HQ 157th Infantry Brigade Information Technology Specialist, 2210 (INFOSEC) (This is a Federal role) Fort Jackson, SC 29207 Job Type: Full-Time

Salary: $65,272 per year Hours Per Week: 40

Supervisor: Earl Lester (Permission to Contact? Yes) Phone: 803-***-**** DUTIES/ACCOMPLISHMENTS

At the Brigade level, fulfilled System Administrator/Information Assurance Security Officer role:

• Managed classified/unclassified LAN; implemented protective measures (e.g., system patches/software updates) preventing unauthorized system access; evaluated proposed system changes to hardware/software ensuring modifications had no adverse security effect

• Prepared funding justification/submissions for long/short-term with planning strategy recommendations (acquisitions or business process changes)

• Archived/restored critical data

• Delivered customer education/training; as Tier-II support, resolved issues by Information Management (IMO)

• Collaborated on procedures development to obtain/maintain mission-essential information/data available to LAN users; monitored ATCTS accounts for information assurance compliance

• Collaborated in development of Standard Operating Procedures (SOPs) for acquisition, training, use, disposition of equipment

• Coordinated with DoD agencies in US Forces Command for training mission continued IT support

• Maintained SIPRNET program

• Supported setup of TACSAT and Polycom/Tanberg Video Teleconference suites Ralph H. Johnson VA Medical Center Fed 2007 – Nov 2009 109 Bee Street Information Technology Specialist (This is a Federal role) Charleston, SC 29401 Job Type: Full-Time

Salary: $ 53,634 per year Hours Per Week: 40

Supervisor: David Oliver (Permission to Contact? Yes) Phone: 843-***-**** DUTIES/ACCOMPLISHMENTS

• Selected to fill in for Telecom Manager for a year; supported telecommunications network and PBX

• Minimized downtime/improved date flow/data source operations providing multi-site support (on-site/remote support for Savannah and Beaufort clinics)

• Set-up Video Teleconferencing Systems (with associated hardware and software) at three remote sites

• Initiated, developed, delivered end-user training (e.g., general, security awareness, systems) PREVIOUS EXPERIENCE

CSA, Ltd. Oct 2006 – Jan 2007

Camp Arifjan System Administrator

Al Ahmadi, Kuwait Job Type: Full-Time

Salary: $89,940 per year Hours Per Week: 48

Supervisor: Odell Uzbaque (Permission to Contact? Yes) Phone: 00.965-***-**** ITT Industries Aug 2004 – Sep 2006

Camp Victory Senior System Administrator

Al Anbar, Iraq Job Type: Full-Time

Salary: $194,000 per year Hours Per Week: 20, 40, 45, 50 Supervisor: Jay Kalafsky (Permission to Contact? Yes) Phone: 678-***-**** NORMAN KENNEDY MONROE

254 N. State Hwy 360, Apt 110210, Mansfield, TX 6063 *************@*****.*** 803-***-**** Page 3 Remtech Service, Inc. Feb 2002 – Aug 2004

804 Middle Ground Blvd. Digital Training Facility Manager Newport News, VA 23606 Job Type: Full-Time

Salary: $40,000 per year Hours Per Week: 40

Supervisor: Greg Moore (Permission to Contact? Yes) Phone: 757-***-**** ACS Systems Engineering Oct 1999 – Feb 2002

Lead Technician

Virginia Beach, VA 23451 Job Type: Full-Time

Salary: $35,000 per year Hours Per Week: 40

Supervisor: Jack DeVenny (Permission to Contact? Yes) Phone: 877-***-**** United States Army, HHC 1st Brigade, 25th Infantry Division Dec 1996 – Feb 1998 Signal Support Systems Specialist

Fort Lewis, WA 98433 Job Type: Full-Time

Salary: $28,000 per year Hours Per Week: 60

Supervisor: Mark Gaylo (Permission to Contact? Yes) Phone: 206-***-**** EDUCATION PROFESSIONAL CREDENTIALS, AFFILIATIONS Degree: Bachelor of Science, Computer Information Systems Limestone College, Gaffney, SC Certification: Microsoft Certified IT Professional (MCITP) Enterprise Administrator, Com TIA Security+ Certification: Microsoft Certified Database Administrator (MCDA) Certification: Microsoft Certified Systems Engineer (MCSE) plus Message Certification: Microsoft Certified Systems Administrator (MCSA) plus Message and Security Certification: Cisco Certified Network Associate (CCNA) TECHNICAL TRAINING

• Army Operations Security Program Manager / Officer Certification Level II Course, IS-100.B:

• IS-700.A: National Incident Management System (NIMS) An Introduction

• IS-02900: National Disaster Recovery Framework (BDRF) Overview

• IS-200.B: ICS for Single Resources and Initial Action Incidents

• IS-800.B: National Response Framework, An Introduction

• Army Emergency Operations Center Course (40 Hours)

• Annual DOD Cyber Awareness Challenge Exam (V2.0)

• Antiterrorism Officer Basic Course (40 hours)

• Introduction to Incident Command System

• Army PKI Enhanced Trusted Agent (TA) Training

• Army PKI Trusted Agent (TA) Training

• Information Technology Project Management

• IS-00775: EOC Management and Operations

• Information Assurance Fundamentals (40 Hours)

• Test PREP CISSP; CISSP CRYPTOGRAPHY

• Army Retina Scanner Virtual Training Course

• Standardized COMSEC Custodian Course

• Physical (Environmental) Security

• Risk Management Basic Course

• STAT Scanner 5.0/6.0

• Operation Security

• DISA ACAS Version 4.6

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