Vanessa Hall

**** *.*. *** ******

North Lauderdale FL 33068

954-***-****

adrxaz@r.postjobfree.com

To obtain a profession as a customer service representative with a company where I can utilize my skills.

Work Experience

Customer Service Representative

CallHub Solutions – Deerfield Beach, FL February 2018 to Present

•Assisting potential prospect with processing orders for their diabetic orders, and social security benefits

•Respond to questions and concerns about claims, and escalate calls appropriately, and perform over 400 calls daily.

•Consult with prospects to evaluate needs and determine their best options.

•Consistently improve prospects satisfaction through expert resolution of conflicts.

Dispatcher

All American Facility Maintenance- Sunrise, FL. January 2015 to July 2022

•Answered phones cordially and addressed all customer questions, creating detailed logs on requests and necessary assignment (type of work order, time, location, etc)

•Answered 100+ request calls per day and dispatched technicians with appropriate work orders based off the locations, urgency and time.

•Quickly obtain information on nature of emergency, location and caller to dispatch necessary services as quick as possible.

•Achieved 10% complaint reduction through more effective scheduling based on driver/technicians history.

Customer Service Representative

A/C Media- Coral Springs, FL May 2008 to December 2015

•Address prospects inquiries regarding to their education goals in a time manner.

•Demonstrated mastery of customer service call script within specific timeframes.

•Handling and resolving complaints from prospects in an appropriate manner.

•Ability to handle software on a data entry level.

Education

University of Phoenix Business Management

June 2020 to present

ATI Career Training Center Medical Assistant

April 2008 to June 200

North Lauderdale Academy High High School Diploma

August 2004 to June 2006

References available upon request