Agent Counter
Resume:
Erica Wyatt
Covington, GA *****
********@*******.***
Authorized to work in the US for any employer
Work Experience
Quality Control Inspector
Beckton Dickinson - Covington, GA
February 2021 to May 2022
Working in a laboratory sitting. Inspecting medical products. Calibrating, measuring, and weighing before being shipped. Completing paper on a DHR. And also complete non conformance on defected and damaged products.
Picker/Packer
Carters, Inc - McDonough, GA
June 2019 to March 2020
Picking children clothing and scanning them with a RF scanner. Packing them for shipping distribution. Call Center Agent/Customer Service
DG Connections - Conyers, GA
July 2018 to June 2019
Conduct surveys to beneficiaries that had health and drug plans. Reading from a script, asking questions to better understand the clients.
Packing, Shipping and DC Clerk
Luxottica - McDonough, GA
December 2016 to May 2018
First started out in inbound department. I was putting away product in location with the RF scanner. Next I worked in outbound which consist of verifying the product and shipping it to its location. Now I'm an exception clerk which consist of solving all issues that are related to the shipping process. I also run zone and productivity reports in the OSP system.
Customer Service and Packing
Clarion Metals Corporation - Covington, GA
January 2013 to September 2016
Responsibilities
Maintaining quality of product, provides customer service to clients and make sure they receive product on time. Assemble boxes, packing, stacking and shipping product. Working as a team in a production warehouse.
Accomplishments
Working as a team and being prompt and efficient.
Skills Used
My dedication to the highest quality of work.
Medical Administrative Assistant
Seajoy Family Service Center - Decatur, GA
April 2011 to March 2012
Responsibilities
Answer phone, up to four lines, request notes to be e-mailed, verify insurance each month, typing as needed, and greeting clients.
Skills Used
Insurance knowledge and patient scheduling.
Medical records assistant
Medical Records Clerk
Breast Care Specialists - Atlanta, GA
January 2011 to April 2011
Responsibilities
Create and review patient's charts, prioritize and schedule appointment, verify insurance. Perform daily duties that was required in the medical records department. Accomplishments
I was able to use my professional skill. I also gained confidence in what I was doing. Skills Used
Knowledge of preparing charts, insurance, and customer service. This was an externship assignment. Education
Diploma in MAA
Everest Institute - Decatur, GA
2010 to 2011
High school diploma in Business
Newton County High School - Covington, GA
August 1987 to May 1991
Skills
• Insurance Verification
• Medical Records
• RF Scanner
• Shipping & Receiving
• Order Picker
• Medical Scheduling
• Order Picking
• Pallet Jack
• Warehouse Experience
• Medical Billing
• Packaging
• Medical Coding
• ICD-10
• Medical office experience
• Quality control
• Quality inspection
• Computer skills
• English
• HIPAA
• Clerical experience
• Documentation review
• Hospital Experience
• Experience Administering Injections
• ICD-9
• Epic
Assessments
Data Entry: Attention to Detail — Highly Proficient October 2019
Maintaining data integrity by detecting errors.
Full results: Highly Proficient
Attention to Detail: Inventory — Proficient
July 2019
Applying systematic processes for managing and storing products and merchandise. Full results: Proficient
Work Style: Reliability — Highly Proficient
March 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Warehouse Associate — Proficient
July 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Proficient
Verbal Communication — Proficient
June 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Administrative Assistant/Receptionist — Highly Proficient July 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
June 2020
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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