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Agent Counter

Monroe, GA, 30655
July 31, 2022

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Erica Wyatt

Covington, GA *****


Authorized to work in the US for any employer

Work Experience

Quality Control Inspector

Beckton Dickinson - Covington, GA

February 2021 to May 2022

Working in a laboratory sitting. Inspecting medical products. Calibrating, measuring, and weighing before being shipped. Completing paper on a DHR. And also complete non conformance on defected and damaged products.


Carters, Inc - McDonough, GA

June 2019 to March 2020

Picking children clothing and scanning them with a RF scanner. Packing them for shipping distribution. Call Center Agent/Customer Service

DG Connections - Conyers, GA

July 2018 to June 2019

Conduct surveys to beneficiaries that had health and drug plans. Reading from a script, asking questions to better understand the clients.

Packing, Shipping and DC Clerk

Luxottica - McDonough, GA

December 2016 to May 2018

First started out in inbound department. I was putting away product in location with the RF scanner. Next I worked in outbound which consist of verifying the product and shipping it to its location. Now I'm an exception clerk which consist of solving all issues that are related to the shipping process. I also run zone and productivity reports in the OSP system.

Customer Service and Packing

Clarion Metals Corporation - Covington, GA

January 2013 to September 2016


Maintaining quality of product, provides customer service to clients and make sure they receive product on time. Assemble boxes, packing, stacking and shipping product. Working as a team in a production warehouse.


Working as a team and being prompt and efficient.

Skills Used

My dedication to the highest quality of work.

Medical Administrative Assistant

Seajoy Family Service Center - Decatur, GA

April 2011 to March 2012


Answer phone, up to four lines, request notes to be e-mailed, verify insurance each month, typing as needed, and greeting clients.

Skills Used

Insurance knowledge and patient scheduling.

Medical records assistant

Medical Records Clerk

Breast Care Specialists - Atlanta, GA

January 2011 to April 2011


Create and review patient's charts, prioritize and schedule appointment, verify insurance. Perform daily duties that was required in the medical records department. Accomplishments

I was able to use my professional skill. I also gained confidence in what I was doing. Skills Used

Knowledge of preparing charts, insurance, and customer service. This was an externship assignment. Education

Diploma in MAA

Everest Institute - Decatur, GA

2010 to 2011

High school diploma in Business

Newton County High School - Covington, GA

August 1987 to May 1991


• Insurance Verification

• Medical Records

• RF Scanner

• Shipping & Receiving

• Order Picker

• Medical Scheduling

• Order Picking

• Pallet Jack

• Warehouse Experience

• Medical Billing

• Packaging

• Medical Coding

• ICD-10

• Medical office experience

• Quality control

• Quality inspection

• Computer skills

• English


• Clerical experience

• Documentation review

• Hospital Experience

• Experience Administering Injections

• ICD-9

• Epic


Data Entry: Attention to Detail — Highly Proficient October 2019

Maintaining data integrity by detecting errors.

Full results: Highly Proficient

Attention to Detail: Inventory — Proficient

July 2019

Applying systematic processes for managing and storing products and merchandise. Full results: Proficient

Work Style: Reliability — Highly Proficient

March 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient

Warehouse Associate — Proficient

July 2020

Assesses the tendencies that are important for success in warehouse roles Full results: Proficient

Verbal Communication — Proficient

June 2019

Speaking clearly, correctly, and concisely

Full results: Proficient

Administrative Assistant/Receptionist — Highly Proficient July 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Customer Focus & Orientation — Proficient

June 2020

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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